24/7 Call BPO specializes in back-office operations, providing a comprehensive range of services to support business functions. Their offerings include data entry and processing, claims processing, billing and invoicing, as well as financial planning and analysis (FP&A). Additionally, they handle payroll processing, document indexing and digitization, legal process outsourcing (LPO), content creation and localization, and technical support for both Tier 1 and Tier 2 needs.

In addition to their primary focus on back-office operations, 24/7 Call BPO also offers a range of other services, including finance and accounting, as well as HR recruitment and payroll solutions. This expanded service portfolio allows them to support various business functions beyond just back-office tasks.

Founded in 2015, 24/7 Call BPO has been operating for approximately nine years. Since its inception, the company has established itself in the business process outsourcing sector, focusing on delivering high-quality services to meet diverse client needs.

24/7 Call BPO serves a variety of industries, including Insurance, Healthcare & Life Sciences, and Banking & Financial Services. This broad industry focus allows the company to cater to specific operational requirements across multiple sectors.

24/7 Call BPO employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore refers to services provided within the same country as the client, while nearshore involves neighboring countries. Offshore services are delivered from distant locations, often to leverage cost advantages. The hybrid model combines elements of these strategies, optimizing efficiency and resource allocation to best serve client needs.

The workforce at 24/7 Call BPO comprises between 51 to 200 employees, indicating a nimble organization capable of providing personalized service while maintaining a robust operational capacity.