89Bots
Customer Experience and Contact Center
Size
Private
Mission
About
Services
Capabilities
Inbound Customer Support
Claims Processing
Billing & Invoicing
Document Indexing & Digitisation
Data Entry & Data Processing
Technical Support (Tier 1/2)
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Clients
No items found.
What's the main service provided by
89Bots
?
89Bots specializes in enhancing customer experiences through their comprehensive contact center solutions. Their primary focus is on delivering inbound customer support, alongside a variety of essential services such as claims processing, billing and invoicing, document indexing and digitization, data entry and processing, as well as technical support at both Tier 1 and Tier 2 levels. This diverse range of offerings ensures that clients receive robust support tailored to their needs.
What additional services does
89Bots
provide?
In addition to their core customer experience offerings, 89Bots extends its capabilities through a range of back-office operations, finance and accounting services, as well as knowledge and research services. This broad service portfolio enables them to support businesses comprehensively, addressing various operational requirements beyond customer interactions.
When was
89Bots
founded?
Founded in 2018, 89Bots has been operating for approximately six years. Since its inception, the company has established itself as a significant player in the BPO industry, focusing on delivering high-quality customer experience solutions.
What industry verticals does
89Bots
serve?
89Bots serves various industries, specifically focusing on Healthcare & Life Sciences, Insurance, and Banking & Financial Services. This targeted approach allows them to cater to the unique needs and challenges of these sectors, ensuring specialized and effective service delivery.
What delivery model does
89Bots
offer?
89Bots employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore services are delivered within the client's country, ensuring closer cultural alignment and communication. Nearshore solutions involve partnering with companies in nearby countries, while offshore services are provided from distant locations, often benefiting from cost efficiencies. This multi-faceted approach allows 89Bots to adapt to clients' preferences and operational needs.
How many employees and/or seats does
89Bots
have?
Can
89Bots
be considered a good service provider for startups?
89Bots can be a valuable service provider for startups, particularly those looking to establish a strong customer support foundation from the outset. With a focus on inbound customer support and various technical assistance options, startups can leverage their services to build customer loyalty and streamline operations. Additionally, the company's flexible delivery models can accommodate the evolving needs of new businesses, making them a suitable partner for those in the early stages of growth.
Can
89Bots
be considered a good service provider for SMBs?
For small and medium businesses, 89Bots presents a compelling option due to its scalable service offerings and comprehensive support capabilities. The variety of services available, from customer experience enhancements to back-office operations, allows SMBs to tailor solutions that align with their specific growth strategies. Furthermore, the company's flexibility in delivery models ensures that they can adapt to the changing demands of SMBs as they expand.
Can
89Bots
be considered a good service provider for enterprises?
While 89Bots is well-equipped to support enterprises and large companies, its primary strengths lie in delivering customized customer experience solutions. Their robust service offerings and flexible delivery methods provide large organizations with the reliability and efficiency needed for high-volume operations. However, potential enterprise clients may want to assess specific service customizations and compatibility with existing systems to ensure optimal integration.
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