ADEC Innovations Kenya - Impact Sourcing
Customer Experience and Contact Center
ADEC Kenya is a socially responsible BPO provider that offers customer experience and contact center services for healthcare and technology sectors, known for its commitment to Impact Sourcing and empowering underserved communities.
Size
1-10
Private
Mission
To create positive social impact while driving measurable business success.
About
ADEC Kenya offers customer experience and contact center services along with back-office operations and knowledge research services for clients in healthcare and technology. The company operates using an offshore and nearshore model and supports clients globally.
It is recognized for its focus on social impact through employment opportunities for disadvantaged individuals, with a strong backing from ADEC Innovations and a global workforce of over 5,000 associates.
Services
ADEC Kenya provides customer experience and contact center services, supported by back-office operations and knowledge research services. These services include inbound customer support, data entry and processing, document indexing and digitization, and data annotation and labeling. Each solution is tailored to meet client needs and enhance operational efficiencies.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Document Indexing & Digitisation
Data Annotation & Labelling
Technical Support (Tier 1/2)
Event & Webinar Support
Market & Competitive Intelligence
Industries Served
The company serves clients in healthcare and technology. It has experience supporting organizations with services aligned to industry-specific requirements, leveraging technology platforms to optimize processes and improve customer satisfaction.
Unique Stregths
ADEC Kenya is known for its commitment to Impact Sourcing, offering clients cost-effective solutions while creating meaningful employment opportunities for underserved individuals. Its approach includes continuous improvements and technology optimization, which help deliver scalable and efficient services.
Delivery Footprint
Headquartered in Nairobi, Kenya, the company operates using an offshore and nearshore delivery model. It serves clients across various geographies, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
ADEC Innovations Kenya - Impact Sourcing
?
ADEC Innovations Kenya - Impact Sourcing specializes in delivering customer experience and contact center services. Their offerings encompass a range of sub-services, including inbound customer support, data entry and processing, document indexing and digitization, data annotation and labeling, as well as technical support for Tier 1 and Tier 2 issues. Additionally, they provide event and webinar support, along with market and competitive intelligence services, all tailored to enhance operational efficiency for their clients.
What additional services does
ADEC Innovations Kenya - Impact Sourcing
provide?
When was
ADEC Innovations Kenya - Impact Sourcing
founded?
Founded in 2014, ADEC Innovations Kenya - Impact Sourcing has been operating for a decade, establishing itself as a significant player in the BPO sector. Since its inception, the company has focused on creating positive social impact while delivering measurable business success through its comprehensive service offerings.
What industry verticals does
ADEC Innovations Kenya - Impact Sourcing
serve?
ADEC Innovations Kenya - Impact Sourcing primarily serves clients in two key industries: Healthcare & Life Sciences and Technology & SaaS. This industry focus allows them to tailor their services to meet the specific needs and standards of these sectors, ensuring high levels of client satisfaction.
What delivery model does
ADEC Innovations Kenya - Impact Sourcing
offer?
The company employs both offshore and nearshore delivery models to meet the diverse needs of its clients. Offshore delivery typically involves providing services from a location outside the client's country, while nearshore delivery refers to services provided from a nearby country. This flexibility allows ADEC Innovations Kenya to offer cost-effective solutions while maintaining high-quality service delivery.
How many employees and/or seats does
ADEC Innovations Kenya - Impact Sourcing
have?
ADEC Innovations Kenya - Impact Sourcing has a small workforce, with between 1 to 10 employees. This size allows for a focused and agile approach to service delivery, enabling the company to adapt quickly to client needs and maintain a high level of personalized service.
Can
ADEC Innovations Kenya - Impact Sourcing
be considered a good service provider for startups?
Can
ADEC Innovations Kenya - Impact Sourcing
be considered a good service provider for SMBs?
For small and medium businesses, ADEC Innovations Kenya - Impact Sourcing presents a valuable partnership opportunity. Their diverse range of services is designed to enhance operational efficiency, which is crucial for SMBs looking to grow. The company's focus on creating cost-effective solutions while maintaining quality makes them an attractive option for businesses seeking reliable support without compromising on service excellence.
Can
ADEC Innovations Kenya - Impact Sourcing
be considered a good service provider for enterprises?
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