Asm Innovate Business Process Outsourcing
Customer Experience and Contact Center
ASM Innovate BPO is a medium-sized outsourcing firm that provides customer experience and contact center services for various industries, known for its commitment to integrity and client satisfaction.
Size
over-10K
Public
over-1b
Mission
To enable growth by providing smart outsourcing and offshoring solutions that deliver talented workforces and outstanding customer satisfaction.
About
ASM Innovate BPO offers customer experience and contact center services along with back-office operations for clients in multiple sectors. The company operates using a nearshore model and supports both local and global clients.
It is recognized for its strong project management and in-house development capabilities, with a dedicated workforce that ensures high-quality service and operational excellence.
Services
ASM Innovate BPO provides customer experience and contact center services, supported by back-office operations. These services include inbound customer support, outbound telesales and retention, technical support, social media customer care, live chat and messaging support, and email support. Each solution is customized to meet the specific needs of clients, ensuring quality and efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in various industries, including e-commerce, technology, and customer relationship management. It has experience supporting both local businesses and global enterprises with services aligned to industry-specific requirements.
Unique Stregths
ASM Innovate BPO is known for its commitment to integrity and trust, offering clients a talented workforce and a focus on measurable results. Its approach includes continuous investment in people and technology, which helps deliver consistent and high-quality service.
Delivery Footprint
Headquartered in Calamba, Laguna, Philippines, the company operates using a nearshore delivery model. It serves clients across local and international markets, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Asm Innovate Business Process Outsourcing
?
Asm Innovate Business Process Outsourcing specializes in delivering exceptional customer experience and contact center services. Their extensive offerings include inbound customer support, outbound telesales and retention, technical support for both Tier 1 and Tier 2, social media customer care, live chat and messaging support, and email support. Each service is tailored to meet the unique needs of their clients, ensuring a high level of quality and operational efficiency.
What additional services does
Asm Innovate Business Process Outsourcing
provide?
In addition to their core customer experience and contact center services, Asm Innovate Business Process Outsourcing also offers a variety of other capabilities. These include finance and accounting services, as well as HR recruitment and payroll solutions, allowing them to support clients with comprehensive back-office operations.
When was
Asm Innovate Business Process Outsourcing
founded?
Asm Innovate Business Process Outsourcing was established in 1998, marking over 25 years of experience in the business process outsourcing industry. Since its inception, the company has evolved significantly, adapting to the changing needs of the market and continually enhancing its service offerings.
What industry verticals does
Asm Innovate Business Process Outsourcing
serve?
What delivery model does
Asm Innovate Business Process Outsourcing
offer?
How many employees and/or seats does
Asm Innovate Business Process Outsourcing
have?
The workforce at Asm Innovate Business Process Outsourcing consists of more than 10,000 employees, showcasing their substantial capacity to handle large-scale operations. This extensive team enables the company to provide a diverse range of services while maintaining high-quality standards and operational excellence.
Can
Asm Innovate Business Process Outsourcing
be considered a good service provider for startups?
Aspiro Sdn Bhd can be a viable service provider for startups, especially those in the technology and financial sectors. With their diverse service offerings in IT infrastructure management and support functions, startups can benefit from tailored solutions that help streamline operations without the burden of building in-house capabilities from scratch. Their commitment to cybersecurity is an added advantage for young companies looking to establish secure frameworks from the outset.
Can
Asm Innovate Business Process Outsourcing
be considered a good service provider for SMBs?
For small and medium businesses, Asm Innovate Business Process Outsourcing presents a favorable option due to their scalable service offerings and extensive experience. Their ability to customize services means that SMBs can receive the support they need to enhance customer engagement and operational efficiency without overextending their resources. This flexibility is particularly beneficial for growing businesses looking to adapt to changing needs.
Can
Asm Innovate Business Process Outsourcing
be considered a good service provider for enterprises?
Asm Innovate Business Process Outsourcing is well-suited to serve enterprises and large companies, thanks to its significant workforce and robust operational capabilities. The company's dedication to quality service delivery and customer satisfaction aligns well with the complex requirements of larger organizations. Their experience in managing projects across various industries positions them as a reliable partner for enterprises seeking comprehensive outsourcing solutions.
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