Atox Business Solutions
Customer Experience and Contact Center
AtoX Business Solutions, Inc. is an offshore BPO provider that provides customer experience and contact center services for small and medium-sized enterprises, known for its reliable integration between clients and virtual employees worldwide.
Size
11-50
Public
Mission
To address environmental and energy challenges to foster a sustainable society while promoting employee well-being.
About
AtoX Business Solutions, Inc. offers customer experience and contact center services along with IT infrastructure and managed services for clients in diverse sectors. The company operates using an offshore model and supports small and medium-sized enterprises looking to enhance their operational efficiency.
It is recognized for its value-added services that help clients improve efficiency and service uptime, with a focus on maintaining reliable integration between clients and virtual employees globally.
Services
AtoX Business Solutions, Inc. provides customer experience and contact center services supported by IT infrastructure and managed services. These services include inbound customer support and technical support (Tier 1/2), tailored to support clients' needs for efficient customer interaction and IT assistance.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in a broad range of sectors, primarily focusing on small and medium-sized enterprises that require outsourced customer support and IT-related business solutions. Its flexible service offerings cater to various industry-specific requirements.
Unique Stregths
AtoX Business Solutions, Inc. is known for its commitment to bridging the gap between BPO companies and their clients, offering reliable integration between clients and virtual employees. Its approach emphasizes value-added services that enhance operational efficiency and service uptime.
Delivery Footprint
Headquartered in Cebu, Philippines, the company operates using an offshore delivery model. It serves clients globally, with teams working remotely to meet diverse client needs and ensure seamless service delivery.
Certifications
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Verticals
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Clients
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What's the main service provided by
Atox Business Solutions
?
Atox Business Solutions specializes in customer experience and contact center services, providing essential support tailored to enhance client interactions. Their offerings include inbound customer support as well as technical support at both Tier 1 and Tier 2 levels, designed to meet the diverse needs of clients across various sectors. This comprehensive approach ensures that businesses can maintain efficient communication with their customers while receiving the necessary IT assistance.
What additional services does
Atox Business Solutions
provide?
When was
Atox Business Solutions
founded?
Atox Business Solutions was established in 2016, making it a young but dynamic player in the business process outsourcing industry. With approximately 8 years of experience, the company has quickly built a reputation for delivering quality customer support and IT services to its clients.
What industry verticals does
Atox Business Solutions
serve?
What delivery model does
Atox Business Solutions
offer?
Atox Business Solutions operates using an offshore delivery model, which means that it provides its services from locations outside the client's country. This approach allows the company to leverage cost-effective resources while ensuring high-quality service delivery. By utilizing remote teams, Atox can cater to a diverse clientele globally, maintaining seamless communication and service integration.
How many employees and/or seats does
Atox Business Solutions
have?
Atox Business Solutions employs between 11 to 50 individuals, positioning itself as a small to medium-sized enterprise. This size allows for a more personalized approach to client management and service delivery, fostering strong relationships with clients and a focused workforce.
Can
Atox Business Solutions
be considered a good service provider for startups?
Ats Services Pvt Ltd can be a valuable partner for startups looking to establish their HR and recruitment processes. With their expertise in recruitment process outsourcing and onboarding administration, they can help new businesses streamline their hiring efforts, allowing them to focus on growth and innovation. The offshore delivery model also provides cost-effective solutions that can be particularly beneficial for startups with limited budgets.
Can
Atox Business Solutions
be considered a good service provider for SMBs?
Atox Business Solutions is well-equipped to serve small and medium-sized businesses effectively. Their tailored service offerings in customer support and IT solutions are designed to meet the specific needs of SMBs, allowing them to enhance their operational efficiency. The company's commitment to providing value-added services can significantly support SMBs in their growth journeys, making Atox a strong partner for businesses looking to scale.
Can
Atox Business Solutions
be considered a good service provider for enterprises?
While Atox Business Solutions primarily focuses on small to medium-sized enterprises, its service offerings may not fully align with the comprehensive needs of larger enterprises. Their operational scale and service portfolio are tailored more towards providing flexible, efficient solutions for SMBs. As such, enterprises seeking highly specialized or large-scale support may want to consider larger BPO providers that cater specifically to their extensive requirements.
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