Axespire Solutions
Customer Experience and Contact Center
Axespire Solutions is a global BPO company that provides customer experience and contact center services for various industries, known for its innovative use of technology and client-centric approach.
Size
1-10
Private
Mission
To empower businesses and enhance organizational performance while fostering sustainable growth worldwide.
About
Axespire Solutions offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in retail, telecommunications, logistics, and technology sectors. The company operates using a global delivery model and supports enterprises across multiple regions.
It is recognized for its commitment to innovation and client satisfaction, with a dedicated team that ensures tailored solutions and measurable business impacts.
Services
Axespire Solutions provides customer experience and contact center services, supported by back-office operations and IT infrastructure services. These services include inbound customer support, technical support, and analytics-driven customer journey mapping, tailored to enhance client operations and customer engagement.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Data Entry & Data Processing
Procurement Administration
Performance Management & SLA Reporting
Service Desk & IT Support
Automation & RPA Enablement
Industries Served
The company serves clients in retail, telecommunications, logistics, and technology sectors. It has experience supporting enterprises with services aligned to industry-specific requirements, ensuring adaptability and efficiency across various business functions.
Unique Stregths
Axespire Solutions is known for its innovative approach and commitment to exceeding client expectations, offering clients tailored solutions that drive operational efficiency. Its client-centric methodology includes dedicated account managers who provide strategic guidance and support.
Delivery Footprint
Headquartered in London, UK, the company operates using a global delivery model. It serves clients across multiple countries, with teams working in onshore and offshore environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Technology & SaaS
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Axespire Solutions
?
Axespire Solutions specializes in enhancing customer experiences through a variety of contact center services. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, live chat and messaging support, as well as email support. Their expertise extends to customer experience consulting, journey mapping, quality assurance, monitoring, data entry, procurement administration, and performance management, among other services. This comprehensive suite of capabilities is designed to elevate client operations and bolster customer engagement.
What additional services does
Axespire Solutions
provide?
In addition to their primary customer experience and contact center services, Axespire Solutions also offers back-office operations and IT infrastructure support. Their additional service capabilities include managing IT systems, handling administrative tasks, and providing technical support, which collectively enhance operational efficiency for their clients.
When was
Axespire Solutions
founded?
Axespire Solutions was established in 2021, marking it as a relatively new player in the BPO industry. As of 2024, the company has been in operation for approximately three years, during which it has built a reputation for innovation and client-focused service delivery.
What industry verticals does
Axespire Solutions
serve?
Axespire Solutions serves a diverse range of industries, including Retail & e-Commerce, Telecommunications & Media, Logistics, Transport & Supply-Chain, and Technology & SaaS. This broad vertical focus allows them to adapt their services to meet the specific requirements of various sectors, ensuring effective and efficient solutions for their clients.
What delivery model does
Axespire Solutions
offer?
Axespire Solutions employs a flexible delivery model that incorporates both onshore and offshore capabilities. Onshore services are provided within the same country as the client, offering immediate support and cultural alignment, while offshore services leverage global talent to deliver cost-effective solutions. This hybrid approach enables the company to address diverse client needs across different geographical locations.
How many employees and/or seats does
Axespire Solutions
have?
Axespire Solutions operates with a small team, consisting of between one and ten employees. This lean workforce allows for a focused and personalized approach to client service, fostering close relationships and tailored solutions.
Can
Axespire Solutions
be considered a good service provider for startups?
Can
Axespire Solutions
be considered a good service provider for SMBs?
Can
Axespire Solutions
be considered a good service provider for enterprises?
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