B2X Care Solutions
IT Infrastructure and Managed Services
B2X is a global leader in circular hardware lifecycle management that provides IT infrastructure and managed services for technology and SaaS sectors, known for its innovative SMARTCARE Technology Platform.
Size
501-1K
Private
50m-100m
Mission
To transform hardware lifecycle management from linear to circular, delivering superior after-sales experiences while minimizing environmental impact and maximizing customer satisfaction.
About
B2X offers IT infrastructure and managed services along with hardware lifecycle management and digital platform services for clients in the technology and SaaS sectors. The company operates using a hybrid delivery model and supports clients globally.
It is recognized for its extensive partner network and commitment to sustainability, with a focus on transforming hardware management from linear to circular.
Services
B2X provides IT infrastructure and managed services supported by hardware lifecycle management and digital platform services. These services cover warranty management, repair, recycling, and logistics, tailored to support clients' needs for efficient post-sales operations.
Capabilities
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Industries Served
The company serves clients in the technology and SaaS sectors. It has experience supporting major brands in mobile devices and consumer electronics, ensuring alignment with industry-specific requirements through its innovative digital solutions.
Unique Stregths
B2X is known for its global reach and sustainability focus, offering clients a comprehensive approach to hardware lifecycle management. Its operational practices include a digitally integrated platform that enhances customer care and service delivery, ensuring consistency and efficiency at scale.
Delivery Footprint
Headquartered in Munich, Germany, the company operates using a hybrid delivery model. It serves clients across 140 countries, with teams working in remote and on-site environments depending on client needs.
Certifications
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Verticals
Technology & SaaS
Clients
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What's the main service provided by
B2X Care Solutions
?
B2X Care Solutions specializes in IT infrastructure and managed services, primarily focusing on hardware lifecycle management. This includes a comprehensive range of offerings such as warranty management, repair, recycling, and logistics services, all designed to enhance post-sales operations for clients in the technology and SaaS sectors.
What additional services does
B2X Care Solutions
provide?
In addition to its main services, B2X Care Solutions also offers software engineering and product development. These additional capabilities enhance the company’s portfolio, allowing it to provide comprehensive solutions that address a wider range of client needs beyond IT infrastructure.
When was
B2X Care Solutions
founded?
B2X Care Solutions was established in 2007, marking its entry into the BPO landscape over 16 years ago. Since its inception, the company has grown significantly, adapting to the evolving needs of the technology sector and expanding its service offerings.
What industry verticals does
B2X Care Solutions
serve?
B2X Care Solutions primarily serves the Technology & SaaS sectors. This focus allows the company to leverage its expertise in delivering tailored solutions that meet the specific requirements of clients within these dynamic industries.
What delivery model does
B2X Care Solutions
offer?
B2X Care Solutions employs a hybrid delivery model, which combines onshore, nearshore, and offshore resources. This approach enables the company to provide flexible and efficient service delivery, ensuring that clients receive support tailored to their specific needs, regardless of their geographical location.
How many employees and/or seats does
B2X Care Solutions
have?
B2X Care Solutions has a workforce ranging from 501 to 1,000 employees. This size allows the company to maintain a robust operational capacity while still being agile enough to adapt to the specific requirements of its diverse clientele.
Can
B2X Care Solutions
be considered a good service provider for startups?
Babcom Centers can be a suitable service provider for startups, particularly those in need of robust IT infrastructure and managed services. The company's experience in various industries and its comprehensive service offerings allow it to support new businesses as they scale. However, startups may need to consider the cost implications of engaging a larger provider, as their services might be tailored more towards established businesses with significant technology needs.
Can
B2X Care Solutions
be considered a good service provider for SMBs?
B2X Care Solutions is well-positioned to support small and medium-sized businesses (SMBs) due to its flexible service offerings and scalable solutions. The company's experience in the technology sector equips it to help SMBs enhance their post-sales operations, ensuring that they can grow efficiently while maintaining high levels of customer satisfaction.
Can
B2X Care Solutions
be considered a good service provider for enterprises?
B2X Care Solutions is an excellent provider for enterprises and large companies, thanks to its robust service portfolio and extensive experience in managing complex IT infrastructure needs. The company’s hybrid delivery model allows for a reliable and efficient service that can scale according to the demands of large organizations, making it a strong partner for enterprises looking to enhance their hardware lifecycle management processes.
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