
BD BPO
Customer Experience and Contact Center
BD BPO Solutions, Inc. is a business process outsourcing firm that provides customer experience and contact center services for healthcare and technology sectors, known for its client-centric approach and competitive pricing.
Size
1-10
Private
under-1m
Mission
About
BD BPO Solutions, Inc. offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in healthcare and technology. The company operates using an offshore model and supports international clients.
It is recognized for its exceptional customer service, with a highly trained team dedicated to managing diverse workloads efficiently.
Services
BD BPO Solutions, Inc. provides customer experience and contact center services, supported by back-office operations and IT infrastructure services. These services include inbound customer support, outbound telesales, data entry, billing and invoicing, and technical support. Each solution is tailored to meet the specific needs of clients in the healthcare and technology sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Billing & Invoicing
Campaign Management
Content Creation & Localisation
Custom Application Development
Technical Support (Tier 1/2)
Industries Served
The company serves clients in healthcare and life sciences, as well as technology and SaaS. It has experience supporting various client types with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
BD BPO Solutions is known for its client-centric approach and commitment to quality, offering clients a highly experienced team capable of handling both simple and complex tasks. Its operational practices include continuous employee training and seamless integration of outsourced services, which help deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in Albay, Philippines, the company operates using an offshore delivery model. It serves clients across international markets, with teams working in various locations to meet client needs effectively.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
BD BPO
?
BD BPO specializes in providing comprehensive customer experience and contact center services. Their offerings extend to inbound customer support, outbound telesales and retention, data entry and processing, billing and invoicing, campaign management, content creation and localization, custom application development, and technical support at both Tier 1 and Tier 2 levels. This diverse range of services ensures that clients receive tailored solutions that effectively address their unique needs.
What additional services does
BD BPO
provide?
In addition to their primary contact center services, BD BPO also offers a variety of other capabilities including back-office operations, IT infrastructure and managed services, and marketing operations. This extended service portfolio enables them to provide comprehensive support to their clients, ensuring that all aspects of their business process needs are effectively managed.
When was
BD BPO
founded?
BD BPO was established in 2009, marking over 14 years of experience in the business process outsourcing industry. Since its inception, the company has dedicated itself to delivering high-quality services to its clients, particularly in the healthcare and technology sectors, establishing a solid reputation for excellence.
What industry verticals does
BD BPO
serve?
BD BPO focuses on serving clients in the Healthcare & Life Sciences and Technology & SaaS verticals. This targeted approach allows the company to align its services with the specific requirements of these industries, ensuring compliance and operational efficiency.
What delivery model does
BD BPO
offer?
BD BPO operates using an offshore delivery model, meaning that their services are provided from a location outside of the client's market. This approach enables them to leverage cost advantages while still maintaining high-quality service delivery. By utilizing a team based in the Philippines, BD BPO effectively supports international clients with their customer engagement and operational needs.
How many employees and/or seats does
BD BPO
have?
BD BPO has a small workforce, consisting of between 1 to 10 employees. This size allows for a personalized, client-focused approach, ensuring that each client receives dedicated attention and tailored solutions to meet their specific requirements.
Can
BD BPO
be considered a good service provider for startups?
Can
BD BPO
be considered a good service provider for SMBs?
Can
BD BPO
be considered a good service provider for enterprises?
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