Best Connections specializes in back-office operations, offering a comprehensive suite of services designed to enhance organizational efficiency. Their expertise includes data entry and processing, claims processing, billing and invoicing, procurement administration, document indexing and digitization, payroll processing, recruitment process outsourcing (RPO), market and competitive intelligence, and legal process outsourcing (LPO). These services are tailored to meet the unique demands of businesses looking to streamline their operational workflows.

In addition to their core back-office operations, Best Connections offers a robust array of additional services. These include customer experience and contact center solutions, finance and accounting support, HR recruitment and payroll services, as well as knowledge and research services. This expanded service portfolio allows the company to address broader business challenges and support clients in multiple facets of their operations.

Established in 2001, Best Connections has been a key player in the business process outsourcing sector for over 23 years. Since its inception, the company has grown and adapted to the evolving needs of its clients, positioning itself as a trusted partner in delivering efficient business solutions.

Best Connections primarily serves a diverse range of industries, including Insurance, Healthcare & Life Sciences, Banking & Financial Services, and Gaming & Entertainment. This focus allows the company to tailor its services to meet the specific needs and challenges of these sectors.

Best Connections employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore services are provided within the same country as the client, ensuring close communication and cultural alignment. Nearshore services are offered in neighboring countries, which can provide cost advantages while maintaining similar time zones and cultural contexts. Offshore services are delivered from locations further abroad, often providing significant cost savings. This flexible approach allows Best Connections to cater to the varying needs of its clients effectively.

Best Connections has a workforce ranging from 501 to 1,000 employees. This size enables the company to maintain a balance between personalized service and the scalability necessary to handle large volumes of work, making it well-equipped to support various client needs.

Best Connections is well-suited for small and medium-sized businesses (SMBs) seeking reliable support as they grow. The company’s diverse service offerings and adaptable delivery methods enable SMBs to scale their operations without the burden of extensive overhead costs. By providing tailored solutions that fit the unique challenges faced by SMBs, Best Connections helps these businesses enhance their operational efficiency and drive growth.

For enterprises and large companies, Best Connections presents a strong option due to its ability to handle complex operational needs at scale. With a significant employee base and a wide range of services, the company can provide sophisticated solutions that cater to large organizations' demands. Their experience across various industries further enhances their reliability as a service provider for enterprises seeking comprehensive business process outsourcing.