Blackswan specializes in enhancing customer experience and operates a comprehensive contact center. Their offerings encompass a wide range of services, including inbound customer support and technical assistance at both Tier 1 and Tier 2 levels. Furthermore, they handle claims processing, data entry, and processing tasks, along with payroll processing. Their expertise also extends to market and competitive intelligence, business and financial research, legal process outsourcing, content creation and localization, as well as social media management.

In addition to their primary customer experience and contact center services, Blackswan has an extensive portfolio of other offerings. These include back-office operations, finance and accounting services, HR recruitment and payroll solutions, along with knowledge and research services. This breadth of capabilities allows them to support various operational needs for their clients effectively.

Blackswan was established in 2023, marking its entry into the business landscape as a fresh player. As of 2024, the company is just one year old, which positions it as an innovative and agile organization capable of adapting quickly to market demands.

Blackswan serves a diverse array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Gaming & Entertainment, as well as Energy & Utilities. This broad focus enables them to cater to various client needs across these critical sectors.

Blackswan offers a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore delivery refers to services provided within the same country as the client, ensuring closer collaboration and alignment. Nearshore services are delivered from neighboring countries, which often allows for cultural and time zone similarities, while offshore delivery involves providing services from distant countries, typically to leverage cost advantages. This multifaceted approach allows Blackswan to offer flexible solutions tailored to client requirements.

Blackswan is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings and diverse expertise. Their ability to provide comprehensive support in areas such as customer experience, back-office functions, and financial services allows SMBs to focus on their core operations while benefiting from reliable and efficient outsourcing solutions.

While Blackswan is a young company, it has the potential to cater to enterprises and large organizations, especially given its extensive service portfolio. The various delivery models offered, including onshore and offshore options, can provide large companies with the flexibility they need for complex operations. However, enterprises may want to consider the company’s growth trajectory and experience in handling large-scale projects before fully committing.