Call Center Poland
Sales and Lead-Generation Services
Contact Center Sp. z o.o. is a leading multilingual call center that provides sales and lead-generation services for various industries, known for its commitment to quality and innovative service delivery.
Size
51-200
Private
10m-50m
Mission
About
Contact Center Sp. z o.o. offers sales and lead-generation services along with customer experience and back-office operations for clients in general business administration and support. The company operates using an onshore and nearshore model and supports clients across Poland and neighboring European countries.
It is recognized for its extensive experience and high standards of service, with a workforce of over 1,000 professionals dedicated to client satisfaction and operational excellence.
Services
Contact Center Sp. z o.o. provides sales and lead-generation services supported by customer experience and back-office operations. These services include outbound telesales, inbound customer support, technical support, and data processing. Each solution is tailored to meet diverse client needs and enhance overall business efficiency.
Capabilities
Outbound Telesales & Retention
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Document Indexing & Digitisation
Market & Competitive Intelligence
Customer & Marketing Analytics
Claims Processing
Data Engineering & ETL
Industries Served
The company serves clients in general business administration and support. It has experience supporting a wide range of corporate clients with services aligned to their operational requirements and business processes.
Unique Stregths
Contact Center is known for its innovation and broad product range, offering clients a robust operational capacity that includes 24/7 service availability. Its approach emphasizes strict quality controls and adaptability to changing market trends, ensuring consistent service delivery.
Delivery Footprint
Headquartered in Warsaw, Poland, the company operates using an onshore and nearshore delivery model. It serves clients across Poland and neighboring European countries, with teams working in flexible environments to meet specific client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Call Center Poland
?
Call Center Poland specializes in sales and lead-generation services, providing a comprehensive suite of solutions tailored to enhance client operations. Their offerings include outbound telesales, inbound customer support, and technical support at various tiers, alongside data entry, document indexing, and market analytics. This diverse range of services is designed to meet the unique needs of their clients, ensuring effective customer engagement and operational efficiency.
What additional services does
Call Center Poland
provide?
When was
Call Center Poland
founded?
Established in 1996, Call Center Poland has been operating for over 27 years. The company has built a strong foundation in the BPO sector, evolving its services and expertise to meet the dynamic demands of the industry.
What industry verticals does
Call Center Poland
serve?
What delivery model does
Call Center Poland
offer?
Call Center Poland employs both onshore and nearshore delivery models to optimize service provision. Onshore refers to providing services within the same country as the client, which facilitates closer collaboration and communication. Nearshore, on the other hand, involves providing services from neighboring countries, allowing for similar time zones and cultural affinities. This strategic approach ensures flexibility and responsiveness to client requirements across Poland and surrounding European nations.
How many employees and/or seats does
Call Center Poland
have?
Call Center Poland has a workforce ranging between 51 to 200 employees. This size enables the company to maintain agility and personalized service while also having the capacity to handle various client demands effectively.
Can
Call Center Poland
be considered a good service provider for startups?
For startups, Call Center Projects can be a viable service provider due to its flexible service offerings and scalable delivery model. The company's experience in various industries enables it to tailor solutions that align with the unique challenges faced by new businesses. Startups can leverage their inbound and outbound support services to build strong customer relationships from the outset.
Can
Call Center Poland
be considered a good service provider for SMBs?
For small and medium-sized businesses, Call Center Poland offers a compelling service portfolio that supports growth and adaptability. Their flexible service delivery model and comprehensive range of customer engagement solutions make them an excellent partner for SMBs aiming to enhance their market presence. With a strong emphasis on client satisfaction and operational excellence, the company can effectively cater to the specific needs of medium-sized enterprises.
Can
Call Center Poland
be considered a good service provider for enterprises?
Call Center Poland is well-equipped to serve enterprises and large organizations due to its robust operational capabilities and extensive service offerings. The company's dedication to quality and innovation, combined with a workforce committed to excellence, positions it as a reliable partner for larger businesses looking for sophisticated customer support and back-office solutions. Their onshore and nearshore delivery methods further enhance their ability to meet the complex needs of enterprise clients.
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