CallTek
Customer Experience and Contact Center
CallTek, Inc. is a world-class leader that provides customer experience and contact center solutions for the hospitality and technology sectors, known for its innovative technical support services.
Size
201-500
Private
Mission
About
CallTek, Inc. offers customer experience and contact center solutions along with technical support and business process outsourcing for clients in hospitality and technology. The company operates using a hybrid delivery model and supports clients across seven countries.
It is recognized for its 24/7 multi-channel support, with a strong emphasis on partnership and adaptability to evolving customer needs.
Services
CallTek, Inc. provides customer experience and contact center solutions supported by technical support and business process outsourcing services. These services include tier 1 and tier 2 technical support, live chat and messaging support, and quality assurance and monitoring. They are tailored to support technology operators and service providers, ensuring seamless connectivity and service delivery.
Capabilities
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Quality Assurance & Monitoring
Industries Served
The company serves clients in the hospitality and technology sectors. It has experience supporting technology operators and service providers with services aligned to industry-specific requirements and technology platforms such as advanced AI tools and cloud-based communication systems.
Unique Stregths
CallTek, Inc. is known for its reliable and innovative technical support solutions, offering clients peace of mind through a partnership approach. Its operational philosophy includes proactive issue prevention and a commitment to adapting to evolving customer needs, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Irvine, California, the company operates using a hybrid delivery model. It serves clients across seven countries, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Travel
Hospitality & Leisure
Clients
No items found.
What's the main service provided by
CallTek
?
CallTek specializes in providing exceptional customer experience and contact center solutions. Their offerings extend to include tier 1 and tier 2 technical support, live chat and messaging support, as well as quality assurance and monitoring services. These services are designed to meet the needs of clients in the technology and hospitality sectors, ensuring efficient service delivery and support tailored to specific industry requirements.
What additional services does
CallTek
provide?
When was
CallTek
founded?
Established in 2004, CallTek has been in operation for nearly 20 years. Since its inception, the company has evolved to become a significant player in the customer experience and contact center space, offering innovative solutions to its clients.
What industry verticals does
CallTek
serve?
CallTek serves a diverse range of industries, focusing particularly on Technology & SaaS, Travel, and Hospitality & Leisure. This industry specialization allows them to tailor their services effectively to meet the unique demands of each sector.
What delivery model does
CallTek
offer?
CallTek employs a hybrid delivery model, which combines onshore, nearshore, offshore, and multi-shore approaches. This means they can provide services from various locations, allowing for flexibility in meeting client needs. Onshore services are delivered from within the same country, nearshore services come from neighboring countries, and offshore services originate from countries that may be farther away. This model ensures that CallTek can adapt to the specific requirements of their clients while maintaining high-quality service standards.
How many employees and/or seats does
CallTek
have?
CallTek currently has a workforce of between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle larger projects and client demands effectively.
Can
CallTek
be considered a good service provider for startups?
CallTek's service offerings can be advantageous for startups, particularly those in the technology and hospitality sectors. Their focus on customer experience and flexible service delivery can help emerging businesses establish a strong foundation in customer support. However, startups should consider their specific requirements and budget, as CallTek's capabilities may be more beneficial for those seeking scalable solutions as they grow.
Can
CallTek
be considered a good service provider for SMBs?
CallTek is well-positioned to support small and medium businesses, thanks to its scalable service offerings and industry expertise. The company's hybrid delivery model allows SMBs to access a range of customer support options, helping them adapt to changing market demands while maintaining high service levels. Their commitment to partnership and adaptability makes them a strong choice for businesses looking to enhance their customer experience without compromising on quality.
Can
CallTek
be considered a good service provider for enterprises?
For enterprises and large companies, CallTek provides robust and reliable service offerings that can meet the complex needs of sizable organizations. With their extensive experience and hybrid delivery model, they can scale services effectively to suit large client demands. Their focus on innovative solutions and proactive support also ensures that enterprises can maintain seamless operations and high customer satisfaction rates.
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