Capita Intelligent Communications
Shared-Services Transformation
Capita is a leading European outsourcing and consulting company that provides customer experience services for retail, insurance, government, education, and healthcare, known for its extensive operational footprint and strategic partnerships.
Size
over-10K
Public
over-1b
Mission
To continuously improve and expand services through innovation and strategic partnerships.
About
Capita offers customer experience services along with back-office operations and IT infrastructure for clients in retail, insurance, government, education, and healthcare. The company operates using a global delivery model and supports clients across Europe.
It is recognized for its significant presence in the outsourcing sector, with over 34,000 employees and a commitment to innovation and service excellence.
Services
Capita provides customer experience services supported by back-office operations and IT infrastructure. These services include inbound customer support, technical support, claims processing, and procurement administration, tailored to enhance client operations and customer engagement.
Capabilities
Procurement Administration
Order Management & Fulfilment
Claims Processing
Billing & Invoicing
Process Assessment & Transition Management
Continuous Improvement / Lean Six Sigma
Automation & RPA Enablement
Change Management & Training
Performance Management & SLA Reporting
Market & Competitive Intelligence
Business & Financial Research
Knowledge-Base Maintenance
Data Entry & Data Processing
Technical Support (Tier 1/2)
Industries Served
The company serves clients in retail, insurance, government, education, and healthcare. It has experience supporting various sectors with services aligned to industry-specific requirements and technology platforms, ensuring effective solutions for diverse client needs.
Unique Stregths
Capita is known for its extensive operational footprint and strategic partnerships, offering clients a robust service delivery model. Its approach includes a commitment to continuous improvement and innovation, which helps deliver consistent and scalable solutions.
Delivery Footprint
Headquartered in Westminster, United Kingdom, the company operates using a global delivery model. It serves clients across Europe, with teams working in various locations, ensuring flexibility and responsiveness to client demands.
Certifications
No items found.
Verticals
Government & Public Sector
Education & EdTech
Retail & e-Commerce
Insurance
Clients
No items found.
What's the main service provided by
Capita Intelligent Communications
?
Capita Intelligent Communications specializes in Shared-Services Transformation, delivering a comprehensive range of services designed to enhance operational efficiency. Their offerings include procurement administration, order management and fulfillment, claims processing, and billing and invoicing. Additionally, they focus on process assessment and transition management, continuous improvement through Lean Six Sigma, automation and RPA enablement, and change management and training, among others. This diverse service portfolio is tailored to meet the specific needs of clients across various sectors.
What additional services does
Capita Intelligent Communications
provide?
In addition to its primary services, Capita Intelligent Communications offers an array of other capabilities, including back-office operations, finance and accounting, and HR recruitment and payroll. This extended service portfolio complements their main offerings and provides clients with comprehensive support across various business functions.
When was
Capita Intelligent Communications
founded?
Capita Intelligent Communications was established in 1984, marking nearly 40 years of experience in the industry by 2024. Since its inception, the company has developed a robust service offering and has grown significantly, solidifying its position as a leading player in the outsourcing sector.
What industry verticals does
Capita Intelligent Communications
serve?
Capita Intelligent Communications serves a variety of industries, focusing primarily on the Government & Public Sector, Education & EdTech, Retail & e-Commerce, and Insurance. This diverse industry expertise allows them to tailor their services to meet the unique requirements of each sector.
What delivery model does
Capita Intelligent Communications
offer?
Capita Intelligent Communications utilizes an onshore and nearshore delivery model, which allows them to provide services from both domestic and strategically located international sites. Onshore delivery means that services are provided from within the same country as the client, ensuring closer cultural alignment and communication. Nearshore delivery involves providing services from neighboring countries, which offers a balance of cost efficiency and proximity, enhancing flexibility and responsiveness to client needs.
How many employees and/or seats does
Capita Intelligent Communications
have?
Capita Intelligent Communications boasts a workforce of over 10,000 employees, reflecting its substantial capacity to manage large-scale operations and deliver consistent service quality. This extensive employee base enables the company to handle diverse client demands effectively and maintain a robust support structure.
Can
Capita Intelligent Communications
be considered a good service provider for startups?
Can
Capita Intelligent Communications
be considered a good service provider for SMBs?
Can
Capita Intelligent Communications
be considered a good service provider for enterprises?
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