CCI Global specializes in delivering exceptional customer experience and contact center solutions. Their service offerings include both inbound customer support and outbound telesales and retention, along with essential back-office operations such as data entry, processing, and document indexing and digitization. This diverse range of services is designed to meet the unique needs of clients across various sectors, ensuring they receive comprehensive support tailored to their operational requirements.

In addition to their primary focus on customer experience and contact center solutions, CCI Global offers back-office operations. This includes essential support tasks that enable their clients to streamline processes and enhance operational efficiency, further solidifying their role as a comprehensive service provider.

CCI Global was established in 2005, which means the company has been in operation for approximately 19 years. Since its inception, it has focused on providing high-quality outsourcing solutions, positioning itself as a leader in the BPO sector in Africa.

CCI Global serves a variety of industries, including Telecommunications & Media, Banking & Financial Services, Insurance, and Healthcare & Life Sciences. Their experience allows them to tailor services to meet the specific demands and regulations of these sectors, ensuring that clients receive relevant and effective support.

CCI Global utilizes an offshore delivery model, which allows them to provide services from a location outside the client's country. This approach enables the company to leverage cost efficiencies and access a diverse talent pool while maintaining high service quality. By operating offshore, CCI Global can effectively serve clients in various regions, including the USA, UK, Australia, Canada, and New Zealand.

CCI Global employs between 201 and 500 individuals, indicating a robust workforce that is well-equipped to handle the demands of their diverse service offerings. This size allows for flexibility and the ability to scale operations as client needs change.

Small and medium businesses can benefit significantly from CCI Global's services, given the company's diverse service portfolio and commitment to improving client performance metrics. Their flexible delivery model and range of support services are designed to help SMBs scale effectively while maintaining high service quality. CCI Global's emphasis on employee development also suggests that they prioritize strong customer interactions, which is crucial for growing businesses.

For enterprises and large companies, CCI Global presents a strong option due to their capability to provide comprehensive outsourcing solutions across multiple sectors. Their offshore delivery model allows for efficient service provision at scale, while their focus on improving key performance indicators demonstrates a commitment to reliability and quality. This makes them well-suited to meet the complex demands of large organizations seeking effective customer experience and back-office support.