Communication Linx specializes in providing knowledge and research services, which are essential for organizations seeking to enhance their internal communication and cultural effectiveness. In addition to this primary focus, the company offers a variety of supplementary services, including change management and training, customer experience consulting and journey mapping, market and competitive intelligence, as well as business and financial research. Their capabilities also extend to content creation and localization, enabling clients to effectively communicate across diverse markets and audiences.

Beyond its main offerings, Communication Linx provides additional services that include customer experience and contact center solutions, as well as finance and accounting services. This extended portfolio allows the company to address a wider array of client requirements, supporting businesses in enhancing their operational efficiencies and customer interactions.

Communication Linx was established in the year 2000, which means it has been in operation for over 23 years as of 2024. Since its inception, the company has grown and evolved to meet the dynamic needs of its clients, positioning itself as a leader in the knowledge and research services sector.

Communication Linx employs both onshore and nearshore delivery models to serve its clients effectively. The onshore model refers to providing services within the same country as the client, ensuring close collaboration and communication. The nearshore model, on the other hand, involves delivering services from adjacent countries, which can offer cost advantages while maintaining quality and accessibility. This flexible approach allows Communication Linx to cater to a wide range of client needs, regardless of geographical location.

Communication Linx has a workforce that ranges between 1,000 to 5,000 employees. This substantial size enables the company to scale its operations and deliver a variety of services efficiently while maintaining a strong focus on employee engagement and collaboration.

Small and medium businesses can find valuable support in Communication Linx due to its scalable service offerings and commitment to flexible solutions. The company's expertise in change management, customer experience, and market intelligence equips SMBs with the tools necessary to enhance their performance and navigate competitive landscapes effectively.

For enterprises and larger organizations, Communication Linx stands out as a reliable provider, given its substantial workforce and proven track record in delivering sophisticated service solutions. With certifications like SOC-2 and a focus on tailored support, the company is well-equipped to meet the complex demands of large-scale operations while ensuring compliance and quality in service delivery.