Concert8 specializes in delivering top-notch customer experience and contact center solutions. Their service offerings encompass a wide range of support options, including inbound customer assistance, technical support at Tier 1 and Tier 2 levels, live chat and messaging support, as well as outbound sales development and cold calling. Additionally, they provide appointment setting, claims processing, order management and fulfillment, along with data entry and processing, ensuring comprehensive support for various business functions.

In addition to its core offerings, Concert8 also extends its capabilities to include back-office operations and sales lead-generation services. These additional services further enhance their ability to support clients by streamlining operational processes and driving business growth through effective lead generation strategies.

Concert8 was established in 2017, marking its entry into the business process outsourcing sector. As of 2024, the company has been operational for approximately seven years, during which it has developed a strong reputation for excellence in customer service and operational efficiency.

Concert8 serves a diverse array of industries, including Technology & SaaS, Travel, Hospitality & Leisure, Healthcare & Life Sciences, and Banking & Financial Services. This varied focus allows the company to customize its services to meet the specific needs of each sector, ensuring effective support and engagement for their clients.

Concert8 employs a flexible delivery model that includes both onshore and offshore options. Onshore refers to services provided within the same country as the client, while offshore services are delivered from locations outside the client's country. This multinational approach enables Concert8 to offer cost-effective solutions and leverage a global talent pool, ensuring that they can meet the unique requirements of their clients across different regions.

Concert8 maintains a workforce of between 11 to 50 employees. This size allows the company to remain agile and responsive to client needs while still providing a personalized touch in their service delivery.

Small and medium-sized businesses can greatly benefit from partnering with Concert8 due to their capacity to provide tailored support solutions that cater specifically to growth needs. The company’s competitive pricing and high-quality service delivery enable SMBs to access the same level of support as larger enterprises, facilitating sustainable growth and operational flexibility.

While Concert8 primarily focuses on supporting small to medium-sized businesses, their capabilities in delivering high-quality customer experience solutions could also be beneficial for larger enterprises that require specific services. However, their size and operational approach may limit their scalability for extensive enterprise-level needs compared to larger BPO firms specializing in that market segment.