Convers Telemarketing
Customer Experience and Contact Center
Convers is a technology-forward BPO provider that provides customer experience and contact center solutions for retail, telecommunications, and technology sectors, known for its AI-powered omnichannel platform.
Size
51-200
Private
Mission
To provide innovative products and experiences that resonate with a diverse customer base worldwide.
About
Convers offers customer experience and contact center solutions along with inbound customer support, live chat, and CX consulting for clients in retail, telecommunications, and technology. The company operates using a nearshore and onshore model and supports clients primarily in Europe.
It is recognized for its AI-driven capabilities, with a focus on enhancing customer engagement through advanced reporting and automation features.
Services
Convers provides customer experience and contact center solutions supported by inbound customer support, live chat and messaging support, and CX consulting. These services cover various channels, including telephony, email, chat, and social media, and are tailored to support businesses in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Automation & RPA Enablement
Performance Management & SLA Reporting
Industries Served
The company serves clients in retail, telecommunications, and technology. It has experience supporting businesses that require high standards of customer service and engagement, leveraging its AI-powered platform to meet industry-specific needs.
Unique Stregths
Convers is known for its innovative AI-driven omnichannel contact center platform, offering clients seamless integration with CRM systems and advanced analytics capabilities. Its approach includes 24/7 support and intelligent routing, which help deliver consistent customer experiences at scale.
Delivery Footprint
Headquartered in Europe, the company operates using a nearshore and onshore delivery model. It serves clients across the European market, with teams working in remote and virtual environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Technology & SaaS
Clients
No items found.
What's the main service provided by
Convers Telemarketing
?
Convers Telemarketing specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, live chat and messaging support, and CX consulting, among others. This diverse range of services is designed to enhance customer engagement and operational efficiency across various channels like telephony, email, chat, and social media.
What additional services does
Convers Telemarketing
provide?
When was
Convers Telemarketing
founded?
Founded in 1998, Convers Telemarketing has been in operation for 26 years, establishing itself as a key player in the customer experience and contact center industry. Over the years, the company has evolved its services and technology to meet the changing needs of its diverse clientele.
What industry verticals does
Convers Telemarketing
serve?
Convers Telemarketing serves several key industries, including Retail & e-Commerce, Telecommunications & Media, and Technology & SaaS. This varied focus allows them to tailor their services to meet the specific demands of each sector, ensuring high standards of customer engagement and service delivery.
What delivery model does
Convers Telemarketing
offer?
Convers Telemarketing employs a flexible delivery model that includes nearshore, onshore, and work-from-home/virtual options. The nearshore and onshore approaches enable them to provide high-quality services with geographical proximity to their clients, facilitating better communication and collaboration. This adaptability allows them to cater to diverse client needs effectively.
How many employees and/or seats does
Convers Telemarketing
have?
Convers Telemarketing has a workforce ranging between 51 to 200 employees. This size supports a robust operational capacity while allowing for a more personalized approach to client service, ensuring that each customer's needs are met effectively.
Can
Convers Telemarketing
be considered a good service provider for startups?
Convers Telemarketing can be a suitable service provider for startups looking to establish a strong customer support framework. With their diverse service offerings, including inbound support and live chat, startups can benefit from tailored solutions that fit their unique business needs. Additionally, their flexible delivery model allows for scalability, enabling startups to grow without the constraints of rigid service structures.
Can
Convers Telemarketing
be considered a good service provider for SMBs?
Convers Telemarketing is well-positioned to support small and medium businesses through its comprehensive service portfolio and adaptable delivery model. Their experience in multiple industries equips them with the flexibility needed to cater to the specific requirements of SMBs, helping them enhance customer engagement and operational efficiency as they scale their operations.
Can
Convers Telemarketing
be considered a good service provider for enterprises?
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