Creative Mindz specializes in enhancing customer experiences through its primary focus on customer experience and contact center services. This encompasses a wide range of offerings including inbound customer support, outbound telesales and retention, as well as technical support across both Tier 1 and Tier 2 levels. Additionally, they provide claims processing, document indexing and digitization, billing and invoicing, recruitment process outsourcing (RPO), payroll processing, employee helpdesk, market and competitive intelligence, and business and financial research.

In addition to their core services, Creative Mindz offers an extensive portfolio of additional capabilities. This includes back-office operations, finance and accounting services, as well as HR recruitment and payroll solutions, allowing them to support clients in various aspects of their business operations.

Creative Mindz was established in 2009, marking over 15 years of experience in the business process outsourcing industry. Since its inception, the company has been committed to delivering high-quality services that cater to the evolving needs of its clients.

Creative Mindz serves a diverse array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, as well as Gaming & Entertainment. This broad focus allows them to tailor their services to meet the unique challenges and requirements of each sector.

Creative Mindz utilizes a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore delivery refers to services provided within the same country as the client, ensuring seamless communication and collaboration. Nearshore services are delivered from neighboring countries, which can provide cultural and time zone advantages. Offshore delivery typically involves services provided from distant locations, allowing for cost-effective solutions while maintaining high service standards.

Creative Mindz employs between 201 and 500 individuals, indicating a robust workforce capable of handling a variety of client needs. This size enables the company to maintain a balance between personalized service and operational efficiency, ensuring that they can scale their offerings as required.