Dedicated Office
Customer Experience and Contact Center
Dedicated Office is a woman-owned business that provides customer experience and contact center services for various industries, known for its highly-trained professionals and custom solutions.
Size
11-50
Private
10m-50m
Mission
To meet client needs by providing innovative, solution-focused programs that support business growth and sustainability.
About
Dedicated Office offers customer experience and contact center services along with back-office operations and sales lead generation for clients in e-commerce, healthcare, and professional services. The company operates using an offshore delivery model and supports businesses of all sizes.
It is recognized for its affordable and flexible pricing, with tailored solutions designed to meet the specific needs of each client.
Services
Dedicated Office provides customer experience and contact center services supported by back-office operations and sales lead generation. These services include inbound customer support, technical assistance, appointment setting, and data entry, tailored to support critical business functions and enhance operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Sales Chat & Live Demonstrations
Outbound SDR / Cold Calling
Appointment Setting
Data Entry & Data Processing
Billing & Invoicing
Document Indexing & Digitisation
Content Moderation
Industries Served
The company serves clients in e-commerce, healthcare, insurance, and professional services. It has experience supporting businesses of all sizes, from single-person consultancies to larger organizations, with services aligned to industry-specific requirements.
Unique Stregths
Dedicated Office is known for its highly-trained professionals and custom solutions, offering clients a seamless extension of their business operations. Its approach includes flexible pricing models and a commitment to client satisfaction, ensuring that each service is tailored to meet specific client needs.
Delivery Footprint
Headquartered in Frisco, Texas, the company operates using an offshore delivery model. It serves clients across various industries, with teams working remotely to provide high-quality service and support.
Certifications
No items found.
Verticals
Energy & Utilities
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Travel
Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Dedicated Office
?
Dedicated Office specializes in enhancing customer experience and providing contact center solutions. Their offerings include a variety of essential services such as inbound customer support, technical support at both Tier 1 and Tier 2 levels, live chat and messaging support, sales chat with live demonstrations, outbound sales development representative services, appointment setting, and various data management tasks like data entry and processing. Additionally, they handle billing and invoicing, document indexing and digitization, as well as content moderation, ensuring that they cater comprehensively to the diverse needs of their clients.
What additional services does
Dedicated Office
provide?
In addition to their core services, Dedicated Office offers a range of back-office operations and sales lead-generation services. These supplementary capabilities enhance their ability to support clients across various business functions, ensuring a comprehensive solution that meets diverse operational needs.
When was
Dedicated Office
founded?
Dedicated Office was established in 2012, marking over a decade of experience in the business process outsourcing industry. Since its inception, the company has focused on delivering tailored customer experience solutions and has grown to adapt to the evolving needs of its clients.
What industry verticals does
Dedicated Office
serve?
Dedicated Office serves a wide range of industries, including Energy & Utilities, Healthcare & Life Sciences, Insurance, Retail & e-Commerce, Technology & SaaS, Gaming & Entertainment, as well as Travel, Hospitality & Leisure. This diverse industry focus allows them to tailor their services to meet the specific requirements of various sectors.
What delivery model does
Dedicated Office
offer?
Dedicated Office employs both offshore and nearshore delivery models to serve its clients effectively. Offshore delivery refers to outsourcing services to teams located in different countries, which can provide cost efficiencies and access to specialized skills. Nearshore delivery, on the other hand, involves working with teams in neighboring countries, allowing for easier communication and cultural alignment. This dual approach enables Dedicated Office to provide high-quality service while optimizing operational costs.
How many employees and/or seats does
Dedicated Office
have?
Dedicated Office maintains a workforce of between 11 and 50 employees. This size allows them to provide personalized service and flexibility, ensuring that they can adapt to the specific needs of their clients while maintaining a close-knit team environment.
Can
Dedicated Office
be considered a good service provider for startups?
Can
Dedicated Office
be considered a good service provider for SMBs?
Can
Dedicated Office
be considered a good service provider for enterprises?
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