Freetech Solutions
Customer Experience and Contact Center
Freetech Solutions is a nearshore outsourcing firm that provides customer experience and contact center solutions for healthcare, banking, public services, education, and collections, known for its commitment to open-source technologies and tailored modular solutions.
Size
11-50
Private
Mission
About
Freetech Solutions offers customer experience and contact center solutions along with consulting and training services for clients in healthcare, banking, public services, education, and collections. The company operates using a nearshore model and supports clients primarily in North America and Latin America.
It is recognized for its agile methodology and commitment to continuous improvement, with over 15 years of experience in delivering high-quality user experiences tailored to specific business needs.
Services
Freetech Solutions provides customer experience and contact center solutions, supported by consulting and training services. These services include inbound customer support, outbound telesales and retention, email support, CX consulting and journey mapping, and quality assurance and monitoring. Each solution is customized to enhance user experience and meet varied business goals.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in healthcare, banking, public services, education, and collections. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms such as Voice over IP integrations and proprietary contact center solutions.
Unique Stregths
Freetech Solutions is known for its commitment to open-source technologies and agile methodologies, offering clients tailored modular solutions that effectively meet their needs. Its approach includes continuous improvement and collaboration with clients, ensuring that solutions are designed to achieve business objectives.
Delivery Footprint
Headquartered in Córdoba, Argentina, the company operates using a nearshore delivery model. It serves clients across North America and Latin America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Government & Public Sector
Education & EdTech
Clients
No items found.
What's the main service provided by
Freetech Solutions
?
Freetech Solutions specializes in customer experience and contact center solutions, offering a range of services designed to meet diverse client needs. Their offerings include inbound customer support, outbound telesales and retention, email support, CX consulting and journey mapping, in addition to quality assurance and monitoring. This comprehensive service portfolio is tailored to enhance user experiences and align with specific business objectives.
What additional services does
Freetech Solutions
provide?
When was
Freetech Solutions
founded?
Freetech Solutions was established in 2011, marking over a decade of experience in the customer experience and contact center industry as of 2024. Since its inception, the company has built a reputation for delivering high-quality services tailored to the unique requirements of its clients.
What industry verticals does
Freetech Solutions
serve?
Freetech Solutions serves a variety of industries, including Healthcare & Life Sciences, Banking & Financial Services, Government & Public Sector, and Education & EdTech. This diverse industry focus allows the company to adapt its services to meet the specific needs and challenges of each sector.
What delivery model does
Freetech Solutions
offer?
Freetech Solutions utilizes a nearshore delivery model, which involves providing services from a nearby country rather than from a distant offshore location. This approach allows for better communication and collaboration with clients, particularly those in North America and Latin America, while also ensuring cultural and time zone alignment.
How many employees and/or seats does
Freetech Solutions
have?
Freetech Solutions has a workforce that ranges between 11 to 50 employees. This size enables the company to maintain a close-knit team while also allowing for flexibility in project management and client engagement.
Can
Freetech Solutions
be considered a good service provider for startups?
While Freetech Solutions is capable of providing valuable services to startups, its relatively small team size might limit scalability for rapidly growing businesses. Startups looking for personalized customer experience solutions may find Freetech's tailored approach beneficial, especially in the early stages of establishing their customer support operations.
Can
Freetech Solutions
be considered a good service provider for SMBs?
Freetech Solutions is well-suited for small and medium businesses (SMBs) due to its flexible service offerings and commitment to customization. The company’s experience across various industries allows it to support SMBs in achieving growth while maintaining high-quality customer interactions.
Can
Freetech Solutions
be considered a good service provider for enterprises?
Freetech Solutions may not be the ideal choice for large enterprises seeking extensive scalability and complex service integrations. However, its proven expertise in customer experience management and commitment to continuous improvement can still provide value to larger organizations looking for specialized support in specific areas.
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