Getaline
Customer Experience and Contact Center
getaline GmbH is a leading BPO provider that offers customer experience and contact center solutions for retail and e-commerce, known for its extensive multilingual capabilities and tailored customer dialogue concepts.
Size
11-50
Private
Mission
To deliver superior customer care by understanding customer needs and providing scalable, high-performing solutions that enhance overall satisfaction.
About
getaline GmbH offers customer experience and contact center solutions along with back-office operations for clients in retail and e-commerce. The company operates using an onshore, nearshore, and offshore model and supports international clients across various markets.
It is recognized for its focus on high-quality, cost-efficient service offerings, with nearly three decades of experience in the customer care outsourcing sector.
Services
getaline GmbH provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, social media customer care, live chat support, and email support. These services cover multiple communication channels and are tailored to support diverse client needs in customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses of various sizes with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interaction and satisfaction.
Unique Stregths
getaline GmbH is known for its extensive multilingual service capabilities and strong client references, offering clients a reliable and flexible outsourcing solution. Its approach includes developing target group-specific customer dialogue concepts, which help deliver high-quality service consistently at scale.
Delivery Footprint
Headquartered in Hamburg, Germany, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across multiple international markets, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
OpenText
Fluke Corporation
AVL
Lebara
Currencycloud
RateSetter
TuneIn
What's the main service provided by
Getaline
?
Getaline specializes in customer experience and contact center solutions, providing a comprehensive range of services to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, as well as email support. Additionally, Getaline provides CX consulting and journey mapping to help clients optimize their customer engagement strategies.
What additional services does
Getaline
provide?
In addition to their primary focus on customer experience and contact center solutions, Getaline offers back-office operations. This service expansion allows them to provide comprehensive support to clients, streamlining operations and enhancing overall efficiency across various business processes.
When was
Getaline
founded?
Getaline was established in 1994, which means the company has been operating for about 30 years. Since its inception, Getaline has focused on delivering high-quality customer care solutions, adapting to the evolving needs of its clients in the customer care outsourcing sector.
What industry verticals does
Getaline
serve?
Getaline primarily serves the retail and e-commerce sectors. This focus allows them to tailor their services to meet the unique demands and challenges faced by businesses in these industries, ensuring effective customer engagement and satisfaction.
What delivery model does
Getaline
offer?
Getaline employs a versatile delivery model that includes onshore, nearshore, and offshore operations. Onshore refers to services provided within the same country as the client, nearshore involves locations in neighboring countries, and offshore indicates services delivered from distant countries. This multifaceted approach allows Getaline to effectively meet diverse client needs while optimizing cost and efficiency.
How many employees and/or seats does
Getaline
have?
Getaline has a workforce ranging from 11 to 50 employees. This size enables the company to maintain a close-knit team that is agile and capable of providing personalized service, while still being equipped to handle various client demands effectively.
Can
Getaline
be considered a good service provider for startups?
While Getaline's services are robust, their company size and experience may be more suitable for small to medium-sized businesses rather than startups. Startups typically require a more agile and dynamic approach, which Getaline can provide; however, the company's established processes may not align perfectly with the fast-paced and ever-changing needs of early-stage ventures.
Can
Getaline
be considered a good service provider for SMBs?
Getaline is well-positioned to support small and medium-sized businesses (SMBs) due to its scalable service offerings and flexible delivery model. Their experience in the retail and e-commerce sectors allows them to understand the specific needs of SMBs, helping these businesses enhance customer engagement while managing costs effectively.
Can
Getaline
be considered a good service provider for enterprises?
Getaline's capabilities are geared more towards serving SMBs rather than large enterprises. Their workforce size and service offerings may not meet the extensive demands of larger companies that typically require more complex solutions and scalability. Thus, while they can offer quality service, enterprises may seek providers with a larger infrastructure and more extensive resources.
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