Globalcom Bpo Services specializes in providing customer experience and contact center solutions, complemented by a range of back-office operations. Their offerings include inbound customer support, outbound telesales and retention, billing and invoicing, legal process outsourcing, audio transcription and speech labeling, and claims processing. Each service is meticulously designed to boost customer engagement and retention, tailored to meet the unique needs of their clients.

In addition to its primary offerings in customer experience and contact center solutions, Globaldial Services Pvt Ltd also provides a range of back-office operations. These services include HR recruitment and payroll management, which enhance the overall operational efficiency for clients by supporting essential business functions beyond customer interactions.

Globalcom Bpo Services was established in 2003, making it over 20 years old as of 2024. Since its inception, the company has dedicated itself to delivering high-quality outsourcing solutions that meet the evolving needs of its clients.

The company focuses on serving clients in the Healthcare & Life Sciences and Government & Public Sector industries. This targeted approach allows them to align their services with the specific demands and regulatory requirements of these sectors.

Globalcom Bpo Services employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore services are delivered within the same country as the client, while nearshore services are provided from neighboring countries. Offshore services are rendered from distant locations, allowing the company to offer flexible solutions that cater to various client preferences and operational needs.

The workforce at Globalcom Bpo Services consists of a small team, ranging from 11 to 50 employees. This size allows for a more personalized approach to client relations and service delivery, fostering strong connections and responsiveness.