Globiva
Customer Experience and Contact Center
Globiva is a premium BPO provider that offers customer experience and contact center services for banking, insurance, e-commerce, travel, and retail, known for its advanced technology integration and operational agility.
Size
1K-5K
Private
Mission
To empower people and workplaces by advancing HR practices and maximizing human potential.
About
Globiva offers customer experience and contact center services along with back-office operations, HR, recruitment, and payroll for clients in banking, insurance, e-commerce, travel, and retail. The company operates using an onshore model and supports clients primarily within India.
It is recognized for its rapid growth and innovative solutions, with a strong emphasis on employee-centric policies and technology-driven service delivery.
Services
Globiva provides customer experience and contact center services supported by back-office operations, HR, recruitment, and payroll solutions. These services include inbound customer support, email support, social media customer care, live chat, claims processing, and payroll processing. Each solution is tailored to enhance customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Email Support
Social Media Customer Care
Live Chat & Messaging Support
Claims Processing
Billing & Invoicing
Payroll Processing
Talent Sourcing & Screening
Onboarding Administration
Financial Planning & Analysis (FP&A)
Automation & RPA Enablement
Industries Served
The company serves clients in banking, insurance, e-commerce, travel, and retail. It has extensive experience supporting diverse clients with services aligned to industry-specific requirements and technology platforms that enhance customer engagement.
Unique Stregths
Globiva is known for being India’s fastest-growing BPM company, offering clients operational agility and a commitment to employee-first principles. Its approach includes real-time tracking and highly customizable service delivery, ensuring consistency and quality at scale.
Delivery Footprint
Headquartered in Gurgaon, India, the company operates using an onshore delivery model. It serves clients across various sectors within India, with teams working in a supportive environment that fosters innovation and talent development.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Retail & e-Commerce
Travel
Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Globiva
?
Globiva specializes in providing exceptional customer experience and contact center services. Their offerings include a wide range of support options, such as inbound customer assistance, email communication, social media care, live chat support, claims processing, billing, invoicing, payroll services, and more. Each service is meticulously designed to enhance customer interactions and ensure operational efficiency for their clients.
What additional services does
Globiva
provide?
When was
Globiva
founded?
Globiva was established in 2018, marking its entry into the competitive landscape of customer experience and contact center services. With several years of operation under its belt, the company has quickly grown to establish a significant presence in the industry, demonstrating its commitment to innovation and client satisfaction.
What industry verticals does
Globiva
serve?
Globiva serves a diverse array of industries, including Banking & Financial Services, Insurance, Retail & e-Commerce, and Travel, Hospitality & Leisure. This broad focus allows the company to tailor its services to meet the specific needs and challenges of various sectors, ensuring effective solutions and enhanced customer engagement.
What delivery model does
Globiva
offer?
Globiva operates under an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach allows for better communication, cultural alignment, and responsiveness to client needs, fostering a collaborative environment that enhances service delivery and operational efficiency.
How many employees and/or seats does
Globiva
have?
Globiva boasts a workforce ranging from 1,000 to 5,000 employees. This size allows the company to maintain a robust operational capacity while also fostering a supportive work environment that emphasizes employee growth and innovation.
Can
Globiva
be considered a good service provider for startups?
Globiva's service offerings and employee-centric approach make it a viable option for startups looking for reliable support. With their focus on operational agility and customizable service delivery, startups can benefit from tailored solutions that meet their specific requirements while leveraging the company's expertise in customer engagement.
Can
Globiva
be considered a good service provider for SMBs?
Globiva is well-suited for small and medium businesses (SMBs) due to its scalable service offerings and commitment to flexibility. The company’s experience across diverse industries allows it to adapt its solutions to the unique challenges faced by SMBs, providing the support necessary for growth and operational efficiency.
Can
Globiva
be considered a good service provider for enterprises?
Globiva is positioned as a strong partner for enterprises and large companies, especially given its recognition as India’s fastest-growing BPM company. Their robust scale, combined with a commitment to quality and innovative solutions, makes them a reliable choice for larger clients seeking sophisticated service offerings that can easily adapt to their complex operational needs.
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