Gold Palm Consulting specializes in enhancing customer experience and operates a comprehensive contact center. Their offerings include various services such as CX consulting and journey mapping, inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they focus on quality assurance and monitoring, billing and invoicing, procurement administration, accounts payable, accounts receivable, payroll processing, and employee helpdesk services.

In addition to their primary focus on customer experience and contact center services, Gold Palm Consulting offers a variety of other capabilities. These include finance and accounting services, as well as HR recruitment and payroll management. This extended portfolio enables them to support clients with comprehensive business solutions beyond customer interactions.

Gold Palm Consulting was established in 2018, which means it has been operating for about six years as of 2024. Since its inception, the company has been dedicated to providing high-quality services in customer experience and other business process outsourcing areas.

Gold Palm Consulting serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, as well as Government & Public Sector. This broad focus allows them to tailor their services to the specific needs and challenges of various sectors.

Gold Palm Consulting is well-positioned to support small and medium-sized businesses (SMBs) with its flexible service offerings. The company’s diverse portfolio, which includes customer support, financial services, and HR solutions, allows SMBs to scale their operations efficiently without the need for substantial upfront investment. Their emphasis on quality and customer experience further ensures that SMBs receive tailored solutions conducive to growth.

Gold Palm Consulting presents a strong case for enterprises and large organizations seeking reliable service partners. With a wide range of sophisticated service offerings, including technical support and quality assurance, they can cater to the complex needs of larger companies. Their experience across various industries positions them as a robust choice for enterprises looking for dependable and scalable outsourcing solutions.