Helpware
Customer Experience and Contact Center
Helpware is a modern BPO company that provides customer experience and contact center solutions for technology, gaming, retail, and financial services, known for its exceptional employee culture and tailored support.
Size
1K-5K
Private
10m-50m
Mission
To change perceptions of outsourcing.
About
Helpware specializes in customer experience and contact center services, offering inbound support, technical assistance, live chat, and content moderation across various sectors including technology, gaming, and e-commerce. With a global presence and a robust work-from-home model, Helpware empowers its teams to deliver high-quality, flexible support tailored to client needs.
Founded in 2015, Helpware emphasizes a family-oriented culture and exceptional employee treatment, which differentiates it in the outsourcing industry. The company’s extensive experience and global scale enable it to craft bespoke solutions that drive client success and satisfaction.
Services
Helpware excels in delivering customer experience and contact center solutions, including inbound customer support, technical support (Tier 1/2), live chat and messaging support, email support, and content moderation. The company employs a combination of onshore, nearshore, offshore, and work-from-home delivery methods to ensure flexibility and reach, catering to a diverse array of client needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Content Moderation
Industries Served
Helpware serves a broad spectrum of industries, including technology and SaaS, gaming and entertainment, retail and e-commerce, as well as banking and financial services. Originally focused on startups, the company has successfully evolved to partner with large enterprises, providing tailored outsourcing solutions that meet the demands of various sectors.
Unique Stregths
Helpware is distinguished by its commitment to a team and family-oriented culture, which fosters an environment where employees are empowered to succeed. This focus on employee treatment not only enhances job satisfaction but also translates into high-quality support for clients. The company’s ability to build customized teams ensures that clients receive tailored solutions that align with their specific operational needs.
Delivery Footprint
Headquartered in the United States, Helpware boasts a global presence with offices in multiple locations, including San Francisco, Kyiv, Manila, and Guadalajara. The company supports a robust work-from-home model, allowing team members to work remotely from thousands of locations worldwide, ensuring a safe and flexible approach to service delivery.
Certifications
No items found.
Verticals
Technology & SaaS
Gaming & Entertainment
Retail & e-Commerce
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Helpware
?
Helpware specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, technical assistance at Tier 1 and Tier 2 levels, live chat and messaging support, email support, and content moderation. This diverse range of services ensures that they can cater effectively to various client needs across multiple sectors.
What additional services does
Helpware
provide?
In addition to their core customer experience and contact center services, Helpware offers back-office operations and AI and data services. This extension of capabilities allows clients to benefit from a more comprehensive outsourcing solution, addressing both customer-facing and internal operational needs.
When was
Helpware
founded?
Helpware was established in 2015, marking nearly a decade of operation in the business process outsourcing sector. Since its inception, the company has grown significantly, driven by a mission to transform perceptions surrounding outsourcing services and deliver quality support to its clients.
What industry verticals does
Helpware
serve?
Helpware serves a wide array of industries, including Technology & SaaS, Gaming & Entertainment, Retail & e-Commerce, and Banking & Financial Services. This diverse industry focus allows Helpware to tailor its services to meet the specific demands of different sectors, enhancing client satisfaction and operational efficiency.
What delivery model does
Helpware
offer?
Helpware employs a flexible delivery model that includes onshore, nearshore, offshore, and work-from-home solutions. Onshore services involve operations within the same country as the client, while nearshore refers to services provided in neighboring countries. Offshore services are delivered from distant locations, allowing for cost-effective solutions. Additionally, the work-from-home model enables team members to operate remotely from various locations, ensuring adaptability and broad reach.
How many employees and/or seats does
Helpware
have?
Helpware boasts a workforce ranging between 1,000 to 5,000 employees. This substantial team size enables the company to handle a significant volume of client requests and provide robust support across its various service offerings.
Can
Helpware
be considered a good service provider for startups?
Logix BPO can be a suitable service provider for startups, particularly those in the Real Estate & Property Management and Banking & Financial Services sectors. With a strong emphasis on HR and recruitment services, they can help startups build their teams efficiently. Their offshore delivery model also allows startups to access skilled talent at a lower cost, which is often critical for new businesses looking to maximize their limited budgets.
Can
Helpware
be considered a good service provider for SMBs?
Can
Helpware
be considered a good service provider for enterprises?
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