Hoa Sao Group specializes in delivering comprehensive customer experience and contact center services. Their primary offerings encompass inbound customer support and outbound telesales and retention, along with claims processing, sales chat and live demonstrations, appointment setting, and recruitment process outsourcing (RPO). These solutions are designed to cater to a variety of client needs across different channels, ensuring effective communication and service delivery.

Established in the year 2000, Hoa Sao Group has been operating for over 23 years. Since its inception, the company has evolved significantly, expanding its service offerings and workforce to meet the growing demands of the customer experience and outsourcing market.

Hoa Sao Group serves a diverse range of industries including Telecommunications & Media, Banking & Financial Services, and Insurance. This focus allows the company to tailor its services to meet the unique requirements and challenges faced by businesses within these sectors.

Hoa Sao Group employs an offshore delivery model, which means that the company provides its services from locations outside the client's country. This approach enables them to leverage cost efficiencies and access a skilled workforce. By operating offshore, they can cater to both local and international clients, maintaining flexibility and responsiveness to various market needs.

Hoa Sao Group has a robust workforce comprising between 1,000 to 5,000 employees. This significant number of staff allows the company to efficiently manage large-scale operations and deliver high-quality services across multiple client projects.