Horizon Contact Centers Ltd specializes in delivering comprehensive customer experience and contact center solutions. Their primary focus encompasses inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide a range of services including live chat and messaging support, email support, performance management, SLA reporting, quality assurance, CX consulting, journey mapping, voice-of-customer analytics, and multilingual support, thereby catering to a wide array of client needs across different channels.

Horizon Contact Centers Ltd was established in 2009, making it a well-established player in the customer service sector with over 15 years of experience. Since its inception, the company has built a reputation for providing high-quality services and has grown substantially to serve regional and global clients.

Horizon Contact Centers Ltd operates using both onshore and nearshore delivery models. An onshore model means that services are provided from the same country as the client, ensuring close proximity and cultural alignment. The nearshore model, on the other hand, allows the company to deliver services from neighboring countries, which can offer cost benefits and similar time zones. This hybrid approach enables Horizon to effectively meet diverse client needs while maintaining high service quality.

Horizon Contact Centers Ltd employs between 501 and 1,000 individuals, positioning itself as a mid-sized organization within the industry. This workforce size enables the company to manage large-scale operations effectively while ensuring that they can provide personalized and attentive service to their clients.

Horizon Contact Centers Ltd is well-suited to support small and medium-sized businesses (SMBs) looking to enhance their customer engagement. With a diverse service portfolio that includes inbound support and technical assistance, SMBs can leverage Horizon's expertise to improve their customer interactions. The company's flexible delivery model allows them to scale services according to the specific needs of smaller enterprises, making them an attractive option for businesses aiming for growth.

Horizon Contact Centers Ltd stands out as a reliable provider for enterprises and large companies due to its large-scale operational capabilities and commitment to quality assurance. Their extensive service offerings and advanced technology allow them to cater to complex business needs, ensuring consistency and excellence in service delivery. Furthermore, their experience in supporting various industries positions them well to meet the sophisticated demands of larger organizations.