Houston Answering Service
Customer Experience and Contact Center
Houston Answering Service is a reliable BPO provider that offers customer experience and contact center solutions for healthcare, real estate, government, and financial services, known for its 24/7 live support and customized service options.
Size
Private
Mission
About
Houston Answering Service offers customer experience and contact center solutions along with appointment setting and multilingual support for clients in healthcare, real estate, government, and financial services. The company operates using an onshore model and supports businesses across the United States.
It is recognized for its expert live operators available 24/7, with a commitment to quality service and affordable pricing tailored to client needs.
Services
Houston Answering Service provides customer experience and contact center solutions supported by appointment setting and multilingual support. These services cover live call answering, emergency handling, and order entry, tailored to support seamless customer interactions and enhance client satisfaction.
Capabilities
Inbound Customer Support
Appointment Setting
Multilingual Support
Social Media Customer Care
Industries Served
The company serves clients in healthcare, real estate, government, and financial services. It has experience supporting various business types with services aligned to industry-specific requirements, ensuring compliance and effective communication.
Unique Stregths
Houston Answering Service is known for its dependable 24/7 live support, offering clients customized solutions that fit their specific needs. Its approach includes fast phone pick-up and personalized message follow-up, which help deliver consistent and reliable service.
Delivery Footprint
Headquartered in Houston, Texas, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to maintaining high standards of customer care and operational efficiency.
Certifications
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Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Government & Public Sector
Travel
Hospitality & Leisure
Banking & Financial Services
Clients
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What's the main service provided by
Houston Answering Service
?
Houston Answering Service specializes in providing customer experience and contact center solutions. Their offerings include essential services such as inbound customer support, appointment setting, multilingual assistance, and social media customer care, all designed to enhance the overall client experience and streamline communication.
What additional services does
Houston Answering Service
provide?
When was
Houston Answering Service
founded?
Houston Answering Service was established in 2011, bringing over a decade of experience in the customer service industry. Since its inception, the company has been dedicated to delivering high-quality support to its clients, ensuring satisfaction and operational efficiency.
What industry verticals does
Houston Answering Service
serve?
Houston Answering Service serves a diverse range of industries, including Healthcare & Life Sciences, Real Estate & Property Management, Government & Public Sector, Travel, Hospitality & Leisure, and Banking & Financial Services. This broad focus allows them to cater to the specific needs and compliance requirements of various sectors.
What delivery model does
Houston Answering Service
offer?
The company operates on an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for better communication, high-quality customer interactions, and adherence to local regulations, ensuring that clients receive reliable and effective support.
How many employees and/or seats does
Houston Answering Service
have?
Can
Houston Answering Service
be considered a good service provider for startups?
Can
Houston Answering Service
be considered a good service provider for SMBs?
Houston Answering Service is well-suited for small and medium businesses seeking to enhance their customer engagement without the overhead of maintaining a full in-house team. Their flexible service offerings, which include multilingual support and social media customer care, allow SMBs to adapt their customer service strategies as they grow, ensuring that they remain responsive to client needs.
Can
Houston Answering Service
be considered a good service provider for enterprises?
For enterprises and larger companies, Houston Answering Service can be a reliable partner due to its comprehensive service portfolio and commitment to quality. With a focus on tailored solutions and experienced live operators available around the clock, they can support complex customer service requirements, making them a valuable asset for organizations needing consistent and sophisticated service.
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