Humach
Customer Experience and Contact Center
Humach is a customer service outsourcing company that provides customer experience and contact center solutions for healthcare, insurance, gaming, retail, and telecommunications, known for its integration of human expertise with advanced AI technology.
Size
201-500
Private
10m-50m
Mission
To create exceptional customer experiences by putting the customer first, empowering teams with technology, and driving measurable results that fuel business growth.
About
Humach offers customer experience and contact center solutions along with inbound customer support, outbound telesales, multilingual support, and social media customer care for clients in healthcare, insurance, gaming, retail, and telecommunications. The company operates using a hybrid delivery model and supports clients across various sectors.
It is recognized for its world-class customer experience solutions, with a focus on measurable results that drive business growth and a commitment to leveraging cutting-edge technology.
Services
Humach provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, multilingual support, and social media customer care. These services cover various channels and are tailored to support client needs for efficient customer interaction and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare, insurance, gaming, retail, and telecommunications. It has experience supporting diverse sectors with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational excellence.
Unique Stregths
Humach is known for its integration of human expertise with advanced AI technology, offering clients a unique blend of live and AI-powered support. Its approach includes a hybrid delivery model that combines on-premise and remote agents, ensuring flexibility and scalability while maintaining high service quality.
Delivery Footprint
Headquartered in Frisco, Texas, the company operates using a hybrid delivery model. It serves clients across various regions, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Gaming & Entertainment
Retail & e-Commerce
Telecommunications & Media
Clients
Connections Counselling
Hunter Bevan Ltd
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What's the main service provided by
Humach
?
Humach specializes in delivering customer experience and contact center solutions. Their offerings encompass a wide range of services including inbound customer support, outbound telesales and retention, multilingual support, social media customer care, and live chat and messaging support. Additionally, they provide CX consulting and journey mapping, ensuring that their services are tailored to meet the specific needs of their clients.
What additional services does
Humach
provide?
When was
Humach
founded?
Established in 1988, Humach has been in business for over 35 years. Since its inception, the company has dedicated itself to enhancing customer experiences and has evolved alongside technological advancements in the customer service sector.
What industry verticals does
Humach
serve?
Humach serves various industries, including Healthcare & Life Sciences, Insurance, Gaming & Entertainment, Retail & e-Commerce, and Telecommunications & Media. This diverse focus allows them to cater their services to meet the unique challenges and requirements of each sector.
What delivery model does
Humach
offer?
Humach employs a hybrid delivery model that combines both onshore and multi-shore resources. This approach allows them to leverage the advantages of having agents working on-site as well as remotely. Onshore delivery means services are provided from within the same country, ensuring close proximity to clients, while a hybrid model allows for flexibility and scalability tailored to specific client needs.
How many employees and/or seats does
Humach
have?
Humach has a workforce comprising between 201 and 500 employees. This size positions them well to offer personalized services while maintaining the capacity to scale operations as needed to meet client demands.
Can
Humach
be considered a good service provider for startups?
Humach's service offerings can be beneficial for startups, particularly those in industries such as healthcare, retail, and gaming. Their flexible hybrid delivery model allows startups to scale customer support effectively without the burden of large fixed costs. Additionally, the range of services, from inbound support to CX consulting, equips startups with the necessary tools to create exceptional customer experiences right from the start.
Can
Humach
be considered a good service provider for SMBs?
Humach is well-suited for small and medium businesses (SMBs) looking for reliable customer support solutions. With their diverse service portfolio and hybrid delivery model, SMBs can benefit from cost-effective customer service options while having the flexibility to grow. Humach's focus on measurable results aligns well with the needs of SMBs aiming to enhance customer satisfaction and drive business growth.
Can
Humach
be considered a good service provider for enterprises?
While Humach offers valuable services for enterprises, their strength lies more in supporting small to medium-sized businesses effectively. Their hybrid delivery model and tailored solutions can cater to larger clients, but enterprises may require more extensive resources and certifications that are typically associated with larger BPO providers. However, Humach's emphasis on integrating human expertise with advanced technology can still provide substantial benefits to larger organizations looking for innovative customer experience solutions.
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