Infinity Virtual Answering
Customer Experience and Contact Center
Infinity Telecentre is a Canadian-owned BPO company that provides customer experience and contact center services for healthcare, real estate, insurance, and financial services, known for its 24/7 live answering capabilities and personalized customer service.
Size
1-10
Private
under-1m
Mission
About
Infinity Telecentre offers customer experience and contact center services along with virtual receptionist and emergency dispatch solutions for clients in healthcare, real estate, insurance, and financial services. The company operates using an onshore model and supports businesses throughout Southwestern Ontario and beyond.
It is recognized for its commitment to exceptional customer service, with a professional team that ensures every call and inquiry is handled with care and efficiency.
Services
Infinity Telecentre provides customer experience and contact center services supported by virtual receptionist and emergency dispatch solutions. These services cover live phone answering, appointment scheduling, order taking, and data collection, and are tailored to support businesses in enhancing their communication and customer engagement.
Capabilities
Inbound Customer Support
Email Support
Data Entry & Data Processing
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare, real estate, insurance, and financial services. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements, ensuring a professional image and improved customer interactions.
Unique Stregths
Infinity Telecentre is known for its 24/7 live answering services, offering clients a personal touch that surpasses automated systems. Its approach includes flexible service plans and a customer-centric focus, which helps deliver consistent and reliable support.
Delivery Footprint
Headquartered in London, Ontario, the company operates using an onshore delivery model. It serves clients across Southwestern Ontario and beyond, with a dedicated team committed to meeting various business communication needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Insurance
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Infinity Virtual Answering
?
Infinity Virtual Answering specializes in delivering customer experience and contact center services. The company offers a range of essential support solutions, including inbound customer support, email assistance, data entry and processing, as well as order management and fulfillment. This comprehensive suite of services is designed to enhance client communication and engagement effectively.
What additional services does
Infinity Virtual Answering
provide?
When was
Infinity Virtual Answering
founded?
Infinity Virtual Answering was established in 2002, which means the company has been in operation for over 21 years. This extensive experience reflects its commitment to providing quality customer service and adapting to the evolving needs of its clients.
What industry verticals does
Infinity Virtual Answering
serve?
Infinity Virtual Answering caters to a diverse array of industries, specifically focusing on Healthcare & Life Sciences, Real Estate & Property Management, Insurance, and Banking & Financial Services. This targeted approach allows the company to tailor its services to meet the unique demands of each sector.
What delivery model does
Infinity Virtual Answering
offer?
Infinity Virtual Answering employs an onshore delivery model, meaning that its services are provided from within Canada, specifically from London, Ontario. This model ensures that clients benefit from local expertise and support, facilitating effective communication and a personal touch that might be lacking in offshore solutions.
How many employees and/or seats does
Infinity Virtual Answering
have?
Infinity Virtual Answering operates with a small team of between one to ten employees. This compact workforce enables the company to maintain a close-knit, agile environment, which can lead to personalized service and swift decision-making.
Can
Infinity Virtual Answering
be considered a good service provider for startups?
For startups, Infinity Virtual Answering can be a valuable partner due to its flexible service offerings and commitment to customer satisfaction. The ability to provide tailored support in critical areas such as customer engagement and data management allows startups to focus on their core business activities while knowing they have reliable assistance.
Can
Infinity Virtual Answering
be considered a good service provider for SMBs?
Infinity Virtual Answering is well-suited for small and medium-sized businesses, offering scalable solutions that can grow along with their clients. The company's extensive experience in various industries and its customer-centric approach make it a strong choice for SMBs looking to enhance their communication efforts and improve customer interactions.
Can
Infinity Virtual Answering
be considered a good service provider for enterprises?
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