Innovax Systems
Customer Experience and Contact Center
Innovax Systems is a Singapore-based company that provides customer experience and contact center solutions for government and public sector, known for its AI-powered OpsCentral platform.
Size
11-50
Private
Mission
To empower individuals and organizations by harnessing intelligence to enhance and transform lives.
About
Innovax Systems offers customer experience and contact center solutions along with business consulting and managed CX services for clients in government and public sector. The company operates using an onshore model and supports clients across the Asia Pacific region.
It is recognized for its award-winning OpsCentral suite, with a strong emphasis on innovation and customer satisfaction that drives tailored solutions.
Services
Innovax Systems provides customer experience and contact center solutions supported by business consulting and managed customer experience services. These services cover cloud-based omnichannel communication and are tailored to support client needs for operational efficiency and customer engagement.
Capabilities
CX Consulting & Journey Mapping
Sales Enablement Content
Email Support
Social Media Customer Care
Inbound Customer Support
Industries Served
The company serves clients in government and public sector, as well as telecommunications and media. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms such as AI analytics and customer relationship management.
Unique Stregths
Innovax Systems is known for its advanced AI-powered OpsCentral platform, offering clients scalable and innovative solutions. Its approach includes a commitment to excellence and customer satisfaction, which help deliver consistent and high-performance service outcomes.
Delivery Footprint
Headquartered in Singapore, the company operates using an onshore delivery model. It serves clients across the Asia Pacific region, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Government & Public Sector
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Innovax Systems
?
Innovax Systems specializes in customer experience and contact center solutions. Their offerings include a range of sub-services such as CX consulting and journey mapping, sales enablement content, email support, social media customer care, and inbound customer support. This comprehensive suite of services is designed to enhance operational efficiency and improve customer engagement across various channels.
What additional services does
Innovax Systems
provide?
In addition to their primary focus on customer experience and contact center solutions, Innovax Systems also offers AI and data services. This expansion into advanced technological solutions enables them to enhance their service delivery and provide clients with innovative tools for better decision-making and operational performance.
When was
Innovax Systems
founded?
Innovax Systems was established in 1998, making it a company with over 25 years of experience in the industry. Since its inception, Innovax Systems has focused on delivering exceptional customer experience solutions, positioning itself as a trusted partner for organizations in need of effective contact center services.
What industry verticals does
Innovax Systems
serve?
Innovax Systems serves a diverse range of industries, specifically focusing on the Government & Public Sector as well as Telecommunications & Media. This targeted approach allows them to tailor their services to meet the unique needs and challenges faced by these sectors.
What delivery model does
Innovax Systems
offer?
Innovax Systems operates using an onshore delivery model, which means that their services are provided from within the client’s country. This approach facilitates closer collaboration and communication between the service provider and the client, ensuring a deeper understanding of local market needs and preferences.
How many employees and/or seats does
Innovax Systems
have?
Innovax Systems employs a small to medium-sized workforce, with a total of between 11 and 50 employees. This size allows the company to maintain a personalized approach to client service while being agile enough to adapt to the specific needs of their customers.
Can
Innovax Systems
be considered a good service provider for startups?
While Innovax Systems primarily serves established organizations, their flexible service offerings and commitment to customer satisfaction could make them a suitable partner for startups looking for reliable customer experience solutions. Their ability to tailor services to meet client needs means that they can adapt to the unique challenges faced by new businesses, providing support that scales with growth.
Can
Innovax Systems
be considered a good service provider for SMBs?
Innovax Systems is well-equipped to serve small and medium-sized businesses, offering scalable solutions that can grow alongside their clients. With a focus on customer experience and operational efficiency, they are positioned to help SMBs enhance their customer engagement efforts, making them a valuable partner for organizations in this segment.
Can
Innovax Systems
be considered a good service provider for enterprises?
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