Intelloca specializes in enhancing customer experiences and operates a robust contact center. Their primary services encompass inbound customer support, claims processing, document indexing and digitization, as well as data entry and processing. Additionally, they handle billing and invoicing, ensuring a comprehensive approach to managing customer interactions and operational efficiencies.

In addition to their primary focus on customer experience and contact center operations, Intelloca offers a broad array of other services. These include back-office operations, finance and accounting, HR recruitment and payroll, as well as knowledge and research services. This diverse portfolio enhances their capability to support various business functions effectively.

Established in 2019, Intelloca has been in operation for approximately five years. Since its inception, the company has focused on delivering high-quality outsourcing services, positioning itself as a reliable partner in the business process outsourcing sector.

Intelloca serves a diverse range of industries, specifically focusing on Healthcare & Life Sciences, Insurance, and Banking & Financial Services. This targeted approach allows them to tailor their services to meet the unique needs and challenges of these sectors.

Intelloca utilizes a flexible delivery model that includes onshore, nearshore, and offshore solutions. Onshore refers to services provided within the same country, nearshore indicates services delivered from a neighboring country, and offshore means operations conducted from a distant location, often to capitalize on cost efficiencies. This diverse delivery method enables Intelloca to cater to various client needs while maintaining high service standards.

Intelloca employs a workforce ranging from 501 to 1,000 individuals. This substantial employee base allows the company to handle large volumes of work and provides the human resources necessary to support their extensive service offerings.

Intelloca is well-suited to support small and medium businesses (SMBs) due to their scalable services and extensive operational capabilities. Their ability to provide both front-end customer experience and back-office functions allows SMBs to focus on their core competencies while ensuring that operational tasks are managed efficiently. This flexibility is crucial for SMBs looking to expand without the burden of managing every aspect of their operations in-house.