IntelVox
Customer Experience and Contact Center
IntelVox is a boutique BPO firm that provides customer experience and contact center solutions for telecommunications, healthcare, insurance, and travel industries, known for its personalized approach and robust operational resilience.
Size
51-200
Private
Mission
About
IntelVox offers customer experience and contact center solutions along with outbound and inbound call services for clients in telecommunications, healthcare, insurance, and travel. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its measurable performance-driven approach, with a strong focus on delivering exceptional customer experiences and business process optimization.
Services
IntelVox provides customer experience and contact center solutions supported by outbound and inbound call services, technical support, and tailored reporting. These services cover comprehensive customer engagement and support functions, designed to enhance client productivity and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Multilingual Support
Industries Served
The company serves clients in telecommunications, healthcare, insurance, travel, hospitality, banking, financial services, and retail. It has experience supporting businesses that require high levels of customer interaction and bilingual support, aligning with industry-specific requirements.
Unique Stregths
IntelVox is known for its exceptional call experiences and strategic consultancy, offering clients a personalized approach to business process outsourcing. Its operational practices include robust disaster recovery and business continuity plans, ensuring consistent service delivery even during emergencies.
Delivery Footprint
Headquartered in Dorado, Puerto Rico, the company operates using an onshore delivery model. It serves clients across the U.S. with teams that are culturally aligned and fluent in both English and Spanish, providing seamless customer engagement.
Certifications
No items found.
Verticals
Telecommunications & Media
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
IntelVox
?
IntelVox specializes in customer experience and contact center solutions, offering a range of services designed to enhance client interactions. Their primary offerings include both inbound customer support and outbound telesales & retention services. Additionally, they provide technical support at both Tier 1 and Tier 2 levels, along with multilingual support, ensuring a comprehensive approach to customer engagement and satisfaction.
What additional services does
IntelVox
provide?
When was
IntelVox
founded?
IntelVox was established in 2018, marking its entry into the business process outsourcing sector. As of 2024, the company has been operating for approximately six years, during which it has developed a reputation for delivering high-quality customer experience solutions.
What industry verticals does
IntelVox
serve?
IntelVox serves a diverse range of industries, including Telecommunications & Media, Healthcare & Life Sciences, Insurance, Travel, Hospitality & Leisure, Banking & Financial Services, and Retail & e-Commerce. This broad industry focus allows them to cater to various client needs, particularly in sectors that involve frequent customer interactions.
What delivery model does
IntelVox
offer?
IntelVox employs an onshore delivery model, which means that their services are provided by teams located within the United States. This approach facilitates seamless communication and cultural alignment with their clients, enhancing the overall customer experience. Onshore delivery is beneficial for businesses seeking reliable support without the complexities that can arise from offshore operations.
How many employees and/or seats does
IntelVox
have?
IntelVox has a workforce ranging from 51 to 200 employees. This size positions them to be agile and responsive to client needs while maintaining a level of operational stability that enables effective service delivery.
Can
IntelVox
be considered a good service provider for startups?
Can
IntelVox
be considered a good service provider for SMBs?
IntelVox is well-suited to support small and medium-sized businesses (SMBs) due to its flexible service offerings and focus on customer experience. Their range of inbound and outbound services can help SMBs enhance their customer engagement without the need for extensive internal resources. Additionally, their onshore delivery model ensures that SMBs receive quality support that aligns with their operational needs.
Can
IntelVox
be considered a good service provider for enterprises?
While IntelVox primarily targets SMBs, their experience in various industries and capability to provide technical support makes them a viable option for enterprises as well. However, larger companies may seek providers with more extensive resources and specialized certifications. IntelVox's commitment to customer experience and business process optimization can be beneficial for enterprises looking for reliable support in customer interactions.
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