Ivox Solutions
Customer Experience and Contact Center
iVox Solutions is a leading contact center firm that provides customer experience and contact center solutions for telecommunications and energy sectors, known for its tailored teams and commitment to operational excellence.
Size
201-500
Private
10m-50m
Mission
To transform customer care by building lasting relationships and innovating customer experience.
About
iVox Solutions offers customer experience and contact center solutions along with back-office operations and IT support for clients in telecommunications and energy. The company operates using an onshore model and supports businesses across the U.S.
It is recognized for its 'Design to Need' strategy, with dedicated operations managers ensuring high-quality results and continuous improvement in client partnerships.
Services
iVox Solutions provides customer experience and contact center solutions, supported by back-office operations and IT support. These services include inbound customer support, outbound telesales, technical support, and social media management, tailored to meet specific client needs and enhance overall customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Social Media Management
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Change Management & Training
Service Desk & IT Support
Industries Served
The company serves clients in telecommunications and energy sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
iVox Solutions is known for its commitment to operational excellence and client-centric service, offering clients a flexible and customized approach to customer support. Its strategy includes continuous monitoring of key performance indicators and dedicated operations support, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Port St. Lucie, Florida, the company operates using an onshore delivery model. It serves clients across the U.S., with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Energy & Utilities
Clients
No items found.
What's the main service provided by
Ivox Solutions
?
Ivox Solutions specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a wide range of services tailored to enhance client engagement, including inbound customer support, outbound telesales and retention, technical support for various tiers, as well as social media customer care. Additionally, they provide live chat and messaging support, email support, social media management, and recruitment process outsourcing (RPO). Their commitment to customized service ensures that each client receives the attention and solutions necessary to meet their specific needs.
What additional services does
Ivox Solutions
provide?
In addition to its primary back-office operations, J T Associates Pvt Ltd offers a broad spectrum of additional services that include customer experience and contact center solutions, as well as marketing operations. This diverse portfolio enables the company to support clients in various aspects of their business operations.
When was
Ivox Solutions
founded?
Ivox Solutions was established in 2003, marking over 20 years of experience in the customer service and contact center industry. Since its inception, the company has focused on transforming customer care and building enduring relationships with clients across various sectors.
What industry verticals does
Ivox Solutions
serve?
Ivox Solutions primarily serves clients in the Telecommunications & Media and Energy & Utilities industries. Their expertise in these sectors allows them to provide specialized services that align with the unique demands and technologies relevant to these fields.
What delivery model does
Ivox Solutions
offer?
Ivox Solutions employs an onshore delivery model, which means that their services are provided from within the United States. This approach helps ensure effective communication and a deep understanding of local market needs, fostering strong partnerships with clients and allowing for a more hands-on management style.
How many employees and/or seats does
Ivox Solutions
have?
Ivox Solutions has a workforce ranging between 201 and 500 employees. This size allows them to maintain a balance between personalized service and the ability to scale operations effectively, ensuring they can meet client demands across various projects.
Can
Ivox Solutions
be considered a good service provider for startups?
Can
Ivox Solutions
be considered a good service provider for SMBs?
Ivox Solutions is well-positioned to support small and medium businesses (SMBs) looking for reliable customer service solutions. With their scalable service offerings and onshore delivery model, they can provide flexible support that adapts to the changing needs of growing businesses. Their commitment to operational excellence and client-centric service makes them a valuable partner for SMBs aiming to enhance customer engagement and streamline operations.
Can
Ivox Solutions
be considered a good service provider for enterprises?
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