JMK Infosoft specializes in enhancing customer experiences through its primary focus on Customer Experience and Contact Center services. Their offerings include a range of support solutions such as Inbound Customer Support, Technical Support at Tier 1 and Tier 2 levels, Order Management and Fulfilment, as well as Billing and Invoicing. Additionally, they provide Procurement Administration and Payroll Processing, ensuring comprehensive support for their clients' operational needs.

In addition to their core offerings, JMK Infosoft extends its capabilities to include Back-Office Operations as well as Finance and Accounting services. This expanded portfolio allows the company to support clients with a variety of essential business functions, streamlining processes and enhancing overall operational efficiency.

Established in the year 2000, JMK Infosoft has been in operation for over 23 years. Since its inception, the company has grown and adapted its services to meet the evolving demands of the business process outsourcing industry, emphasizing quality and customer satisfaction.

JMK Infosoft operates across several key industries, notably Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This diverse vertical focus enables them to cater to a wide range of client needs and industry-specific challenges.

JMK Infosoft utilizes a multi-faceted delivery model that encompasses Onshore, Nearshore, and Offshore services. Onshore refers to services provided within the same country as the client, ensuring close collaboration and communication. Nearshore services are delivered from neighboring countries, offering a balance of cost-effectiveness and cultural alignment. Offshore solutions are provided from distant locations, typically aimed at maximizing efficiency and minimizing costs while maintaining service quality.

For small and medium-sized businesses, JMK Infosoft presents a strong option due to its scalable service offerings and experience across various industries. Their comprehensive support in customer experience and back-office operations can help SMBs streamline processes, enhance customer satisfaction, and ultimately foster growth. The company's adaptability makes it well-suited to meet the unique challenges faced by SMBs as they expand.

JMK Infosoft stands out as a reliable partner for enterprises and large companies, bolstered by its industry certifications such as ISO 9001, ISO 27001, and SOC-2, which attest to their commitment to quality and security. Their robust delivery models, including onshore, nearshore, and offshore options, provide enterprises with the flexibility to choose the best approach for their operational needs. This level of sophistication and reliability makes JMK Infosoft a compelling choice for larger organizations seeking comprehensive support and partnership.