Konfidev
Customer Experience and Contact Center
Konfidev is a Filipino-owned BPO company that provides customer experience and contact center services for global clients, known for its commitment to delivering top-tier Filipino talent.
Size
51-200
Private
Mission
To help businesses globally by providing skilled professionals who efficiently handle a variety of outsourcing needs, ensuring quality service and client satisfaction.
About
Konfidev offers customer experience and contact center services along with virtual assistants and digital marketing solutions for clients in various sectors. The company operates using an offshore model and supports a growing list of Fortune 500 clients worldwide.
It is recognized for its strong reputation in the outsourcing industry, with a dedicated workforce of over 100 freelancers and a commitment to quality service and client satisfaction.
Services
Konfidev provides customer experience and contact center services, supported by virtual assistants and digital marketing solutions. These services include inbound customer support and outbound telesales, tailored to support businesses in various operational needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients across multiple sectors, particularly focusing on small to medium-sized enterprises. It has experience supporting a diverse clientele with services aligned to their specific outsourcing requirements.
Unique Stregths
Konfidev is known for its commitment to delivering top-tier Filipino talent, offering clients a reliable and skilled workforce. Its approach includes leveraging a network of freelancers and maintaining high standards of service quality, ensuring client satisfaction and operational efficiency.
Delivery Footprint
Headquartered in Antipolo, Calabarzon, Philippines, the company operates using an offshore delivery model. It serves clients globally, with teams working remotely to meet the diverse needs of its international clientele.
Certifications
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Verticals
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Clients
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What's the main service provided by
Konfidev
?
Konfidev specializes in customer experience and contact center services, offering a wide array of support tailored to meet diverse business needs. Their primary offerings include inbound customer support, which ensures clients receive timely assistance, and outbound telesales and retention services, designed to enhance client engagement and loyalty. This comprehensive service suite is crafted to support businesses effectively across various operational landscapes.
What additional services does
Konfidev
provide?
When was
Konfidev
founded?
Konfidev was established in 2015, marking nearly a decade of operation by 2024. Since its inception, the company has focused on delivering exceptional outsourcing services, leveraging the talents of skilled professionals to meet the diverse needs of its global clientele.
What industry verticals does
Konfidev
serve?
What delivery model does
Konfidev
offer?
Konfidev employs an offshore delivery model, meaning that their services are provided from a location outside the client's country. This approach allows them to leverage a skilled workforce in the Philippines while offering clients cost-effective solutions and flexibility. By operating remotely, Konfidev can cater to a broader range of international clients, ensuring that their needs are met with efficiency and quality.
How many employees and/or seats does
Konfidev
have?
Konfidev has a workforce of between 51 to 200 employees. This size allows the company to maintain a dedicated and skilled team while being agile enough to adapt to varying client demands and project scopes.
Can
Konfidev
be considered a good service provider for startups?
For startups, Konfidev can be an advantageous service provider due to its flexible service offerings and commitment to quality. With a tailored approach to customer support and a focus on building relationships, startups can benefit from the expertise and resources that Konfidev provides. Additionally, their offshore delivery model can help startups manage costs while accessing skilled talent, making it a viable option for new businesses looking to scale quickly.
Can
Konfidev
be considered a good service provider for SMBs?
Konfidev is well-suited to serve small and medium-sized businesses (SMBs) due to its comprehensive service portfolio and experience in addressing specific outsourcing needs. The company’s ability to deliver customized solutions, particularly in customer experience and contact center services, makes it an excellent partner for SMBs aiming for growth. Their commitment to quality service ensures that these businesses can enhance their customer engagement and retention strategies effectively.
Can
Konfidev
be considered a good service provider for enterprises?
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