LBPO specializes in enhancing customer experiences and operates a comprehensive contact center. Their offerings include a range of inbound customer support services, technical assistance at both Tier 1 and Tier 2 levels, as well as various data-related services such as data entry and processing. Additionally, they handle claims and payroll processing, talent sourcing and screening, lead research, outbound sales development, and inbound lead qualification, ensuring a robust suite of solutions to meet diverse client needs.

In addition to their primary focus on customer experience and contact center services, LBPO also offers a variety of other capabilities. These include Finance and Accounting, HR Recruitment and Payroll, and Marketing Operations. This expanded service portfolio allows LBPO to support clients with a broader range of business needs, making them a versatile partner in the outsourcing landscape.

LBPO was established in 2013, which means the company has been in operation for approximately 11 years as of 2024. Since its inception, LBPO has developed a strong reputation in the business process outsourcing sector, particularly in customer experience management.

LBPO serves a variety of industries, including Healthcare & Life Sciences, Insurance, Retail & e-Commerce, and Gaming & Entertainment. This diverse vertical focus allows the company to tailor its services to meet the specific needs and challenges faced by clients in these sectors.

LBPO utilizes a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore delivery refers to services provided within the same country as the client, ensuring seamless communication and cultural alignment. Nearshore services are conducted in neighboring countries, offering a balance of cost-effectiveness and proximity. Offshore delivery involves services being executed from locations further away, often providing significant cost savings while maintaining efficiency.

LBPO employs between 51 and 200 professionals, positioning it as a small to medium-sized company. This workforce size enables the firm to maintain a personalized approach to client relationships while still having the capacity to handle a diverse range of projects.

For small and medium businesses, LBPO presents a compelling option due to its scalable service offerings and focused approach. Their ability to provide tailored solutions across various domains, combined with a workforce that fosters personalized client interactions, positions them well to support the growth and operational needs of SMBs. LBPO's range of services allows these businesses to enhance efficiency and customer satisfaction without the need for large-scale investments.

While LBPO is primarily positioned to serve small and medium businesses, they do possess the capabilities to support larger enterprises as well. Their diverse service offerings and flexible delivery models can cater to the complex requirements of bigger organizations, providing reliable support in customer experience management and related functions. However, enterprises may want to evaluate LBPO's specific capabilities in relation to their comprehensive needs and standards.