Managed Services Partners specializes in providing customer experience and contact center solutions, which are complemented by a range of back-office and marketing operations. Their offerings include various services such as inbound customer support, outbound telesales and retention, email support, live chat and messaging support, and technical support for Tier 1 and Tier 2 needs. Additionally, they handle order management and fulfillment, provide CX consulting and journey mapping, and manage billing and invoicing. Their expertise extends to recruitment process outsourcing, payroll processing, talent sourcing and screening, content creation and localization, social media management, SEO and website optimization, graphic and video production, campaign management, and service desk and IT support.

In addition to their core customer experience and contact center services, Managed Services Partners offers a variety of other capabilities. Their extended service portfolio includes back-office operations, marketing operations, and IT infrastructure and managed services, which further enhances their ability to support clients in various business functions and objectives.

Managed Services Partners was established in 2020, making it a relatively young player in the outsourcing industry with approximately four years of experience. Despite its newness, the company has quickly carved out a niche in providing effective customer experience and back-office solutions.

Managed Services Partners serves a diverse range of industries including Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This focus allows them to tailor their services to meet the specific needs and challenges of each sector, ensuring that clients receive solutions that are relevant and effective.

Managed Services Partners employs a remote delivery model, which includes offshore operations and work-from-home or virtual setups. Offshore delivery refers to the practice of providing services from a different country, typically where labor costs are lower, while work-from-home arrangements allow for flexibility and access to a broader talent pool. This model enables the company to efficiently serve clients across various geographical regions.

Managed Services Partners operates with a small team of 1 to 10 employees. This size allows for a more personalized approach to client service, ensuring that each client receives dedicated attention and tailored solutions.

Managed Services Partners is well-suited to support small and medium-sized businesses (SMBs) by providing scalable solutions that can adapt as these businesses grow. Their diverse service offerings, combined with a commitment to enhancing operational efficiency, make them an ideal partner for SMBs seeking to optimize their processes and improve customer engagement.

While Managed Services Partners primarily focuses on smaller businesses, their expertise in customer experience and back-office operations could also benefit larger enterprises, particularly in specific projects or areas where they require additional support. However, enterprises may seek providers with larger teams or specialized certifications for extensive scalability and complex needs.