Medical Answering Services specializes in providing customer experience and contact center solutions, primarily focusing on supporting healthcare clients. Their offerings encompass a range of sub-services, including inbound customer support, outbound telesales and retention, technical support at Tier 1 and 2 levels, billing and invoicing, order management and fulfillment, as well as knowledge-base maintenance. This comprehensive suite is tailored to meet the specific requirements of Medicaid enrollees and healthcare providers, ensuring effective and timely support.

Medical Answering Services was established in 1986, which gives the company an impressive track record of over 37 years in the industry. Since its inception, the organization has evolved and adapted its services to meet the growing demands of its clientele, particularly in the healthcare sector.

Medical Answering Services operates primarily within the Healthcare & Life Sciences and Logistics, Transport & Supply-Chain industries. This focus allows the company to leverage its expertise in addressing the unique needs and compliance requirements of clients in these sectors.

Medical Answering Services employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer communication and collaboration with clients, ensuring that the quality of service meets the specific standards and expectations of U.S.-based customers. An onshore model typically enhances data security and compliance, especially important in sensitive sectors like healthcare.

Medical Answering Services has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a robust team capable of handling diverse customer needs while ensuring personalized service and attention to detail.

Medical Answering Services is a strong contender for small and medium businesses, particularly those in healthcare and related fields. Their scalable service offerings, combined with a focus on compliance and integrity, allow SMBs to leverage high-quality customer support without the overhead of building in-house teams. The company's commitment to ethical practices and community betterment further enhances its appeal to businesses focused on sustainable growth.

For enterprises and large companies, Medical Answering Services presents a reliable option, particularly in the healthcare and life sciences sectors. Their extensive experience and established compliance framework make them capable of handling the complexities associated with larger client needs. The onshore delivery model also supports enterprise-level requirements for data security and service reliability, making them a suitable partner for organizations seeking sophisticated customer support solutions.