MENA Software specializes in enhancing customer experiences and managing contact center operations. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide essential services such as claims processing, data entry and processing, payroll processing, recruitment process outsourcing (RPO), customer and marketing analytics, and legal process outsourcing (LPO).

In addition to their core customer experience and contact center services, MENA Software offers a broad array of supplemental capabilities. These include back-office operations, finance and accounting services, HR recruitment and payroll, knowledge and research services, as well as AI and data services. This extensive service portfolio allows them to cater to a wide range of client needs beyond just customer support.

MENA Software was established in 2011, which means that as of 2024, the company has been in operation for 13 years. Since its inception, MENA Software has evolved and expanded its service offerings to meet the growing needs of its clients.

MENA Software serves a diverse range of industries, focusing on Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This broad industry expertise allows them to tailor their services effectively to meet specific sector demands.

MENA Software employs a flexible delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are provided within the same country as the client, while nearshore services are delivered from neighboring countries. Offshore solutions involve operations from distant countries, offering cost efficiencies. The hybrid model combines elements of multiple delivery methods, allowing for greater adaptability to client needs.

MENA Software employs between 51 and 200 individuals, indicating a workforce that is sufficiently sized to handle a variety of client demands while remaining agile and responsive. This employee range positions the company well to deliver personalized service and support.