MFX Infotech specializes in delivering exceptional customer experience solutions through its primary service of Customer Experience and Contact Center. Their comprehensive offerings include inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, outbound telesales and retention efforts, email support, order management, and fulfillment. Additionally, they handle claims processing, data entry, data processing, procurement administration, recruitment process outsourcing, and payroll processing, ensuring a well-rounded approach to customer engagement and operational efficiency.

In addition to their core offerings in customer experience, MFX Infotech provides a range of supplementary services that enhance their operational capabilities. These include back-office operations, HR recruitment, and payroll services, allowing clients to streamline their operations and focus on their core business objectives.

MFX Infotech was established in 2007, marking over 16 years of experience in the business process outsourcing sector by 2024. Since its inception, the company has continually evolved to meet the changing needs of its clients, positioning itself as a trusted partner in customer service and operational support.

MFX Infotech serves a diverse array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Telecommunications & Media, and Retail & e-Commerce. This broad vertical focus allows them to tailor their services to meet the specific requirements of each sector effectively.

MFX Infotech employs a flexible delivery model that encompasses offshore, nearshore, and onshore solutions. Offshore delivery means that services are provided from a different country, often resulting in cost savings. Nearshore refers to services delivered from a nearby country, facilitating easier communication and cultural alignment, while onshore delivery involves providing services within the same country as the client, ensuring a high level of service and compliance.

MFX Infotech has a workforce ranging from 51 to 200 employees. This size enables them to maintain a balance between personalized service and operational capacity, ensuring that they can cater to the needs of their clients while remaining agile and responsive.

MFX Infotech is well-positioned to serve small and medium businesses, offering scalable solutions tailored to their unique needs. Their diverse service portfolio allows SMBs to access high-quality customer support and back-office operations without the need for extensive in-house resources. This flexibility enables growing businesses to adapt quickly to market changes and client demands, making MFX Infotech a valuable partner in their growth journey.