MSA Outsourcing Solutions
Back-Office Operations
MSA Outsourcing Solutions is a remote staffing firm that provides back-office operations for various industries, known for its perfect English-speaking agents and significant cost savings.
Size
51-200
Private
Mission
About
MSA Outsourcing Solutions offers back-office operations along with customer experience and contact center services for clients in healthcare, real estate, technology, insurance, and retail. The company operates using an offshore model and supports businesses globally.
It is recognized for its ability to quickly fill staffing needs with quality candidates, with no onboarding or startup fees, ensuring a seamless integration of remote staff into client teams.
Services
MSA Outsourcing Solutions provides back-office operations supported by customer experience and contact center services. These services include inbound customer support, billing and invoicing, payroll processing, and data entry, tailored to support various business functions and enhance operational efficiency.
Capabilities
Inbound Customer Support
Billing & Invoicing
Payroll Processing
Data Entry & Data Processing
Procurement Administration
Industries Served
The company serves clients in healthcare, real estate, technology, insurance, and retail. It has experience supporting diverse industries with services aligned to specific requirements, ensuring that clients receive the best possible support for their operations.
Unique Stregths
MSA Outsourcing Solutions is known for its perfect English-speaking agents and comprehensive HR and management support, offering clients significant cost savings often exceeding 60%. Its approach includes full oversight and management of remote staff, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Johannesburg, South Africa, the company operates using an offshore delivery model. It serves clients across various regions, with teams working remotely to meet the unique needs of each client.
Certifications
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Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Technology & SaaS
Insurance
Retail & e-Commerce
Clients
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What's the main service provided by
MSA Outsourcing Solutions
?
MSA Outsourcing Solutions specializes in back-office operations, providing a range of essential services that include inbound customer support, billing and invoicing, payroll processing, as well as data entry and processing. This comprehensive suite of services is designed to enhance operational efficiency for businesses across various sectors.
What additional services does
MSA Outsourcing Solutions
provide?
In addition to its primary back-office operations, MSA Outsourcing Solutions offers a variety of other services, including customer experience and contact center solutions, as well as HR recruitment and payroll. This expanded service portfolio allows the company to address a wide range of business needs, enhancing its value proposition to clients.
When was
MSA Outsourcing Solutions
founded?
Founded in 2018, MSA Outsourcing Solutions has been operational for approximately six years. Since its inception, the company has established itself in the outsourcing industry, providing valuable services to clients while adapting to the evolving needs of the market.
What industry verticals does
MSA Outsourcing Solutions
serve?
MSA Outsourcing Solutions serves a diverse range of industries, including Healthcare & Life Sciences, Real Estate & Property Management, Technology & SaaS, Insurance, and Retail & e-Commerce. This broad industry focus allows the company to tailor its services to meet specific client requirements effectively.
What delivery model does
MSA Outsourcing Solutions
offer?
The company operates using an offshore delivery model, meaning that its services are provided remotely from a location outside the client's country. This approach enables MSA Outsourcing Solutions to offer competitive pricing and access to a wider talent pool, while ensuring that clients receive consistent and high-quality support.
How many employees and/or seats does
MSA Outsourcing Solutions
have?
MSA Outsourcing Solutions employs between 51 and 200 individuals, which positions it as a mid-sized company. This workforce enables the organization to maintain a balance between personalized service and the capacity to handle diverse client needs effectively.
Can
MSA Outsourcing Solutions
be considered a good service provider for startups?
MSA Outsourcing Solutions can be a suitable service provider for startups, particularly due to its offshore delivery model which allows for cost-effective solutions. The ability to quickly fill staffing needs without onboarding fees is particularly advantageous for new businesses seeking to establish themselves without incurring significant upfront costs.
Can
MSA Outsourcing Solutions
be considered a good service provider for SMBs?
For small and medium-sized businesses, MSA Outsourcing Solutions presents a compelling option. The company's mid-sized workforce allows for flexibility and scalability in its service offerings. This adaptability, combined with a diverse range of services, helps SMBs enhance their operations and support their growth effectively.
Can
MSA Outsourcing Solutions
be considered a good service provider for enterprises?
While MSA Outsourcing Solutions is well-equipped to serve various business sizes, its offerings may be more aligned with the needs of small to medium enterprises rather than large corporations. The company’s strengths lie in providing personalized service and management support, which may not scale as effectively for larger enterprises with more complex operational requirements.
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