Nco Europe Limited
Customer Experience and Contact Center
NCO Europe is a leading BPO provider that delivers customer experience and contact center solutions for banking, financial services, and retail sectors, known for its customer-centric approach and innovative solutions.
Size
201-500
Private
Mission
To deliver outstanding experiences through innovative, value-added solutions.
About
NCO Europe offers customer experience and contact center solutions along with back-office operations and finance and accounting services for clients in banking, financial services, and retail. The company operates using an onshore model and supports UK-based blue chip companies.
It is recognized for its commitment to customer satisfaction, with a strong focus on understanding individual needs and delivering tailored solutions.
Services
NCO Europe provides customer experience and contact center solutions, supported by back-office operations and finance and accounting services. These services include inbound customer support, email support, billing and invoicing, data entry and processing, procurement administration, and order management and fulfillment. Each solution is designed to meet the unique needs of clients, ensuring high levels of customer satisfaction.
Capabilities
Inbound Customer Support
Email Support
Billing & Invoicing
Data Entry & Data Processing
Procurement Administration
Order Management & Fulfilment
Customer & Marketing Analytics
Industries Served
The company serves clients in banking, financial services, and retail. It has experience supporting major blue chip UK companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
NCO Europe is known for its customer-centric philosophy, offering clients innovative solutions that prioritize satisfaction and engagement. Its approach includes a strong emphasis on collaboration and understanding individual customer needs, which helps deliver consistent outcomes at scale.
Delivery Footprint
Headquartered in Preston, UK, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in on-site environments tailored to client requirements.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Nco Europe Limited
?
Nco Europe Limited specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, email support, billing and invoicing, as well as data entry and processing. Additionally, they provide procurement administration, order management and fulfillment, and customer and marketing analytics. Each of these services is tailored to meet the specific needs of clients, ensuring a high level of customer satisfaction.
What additional services does
Nco Europe Limited
provide?
When was
Nco Europe Limited
founded?
Nco Europe Limited was established in 1995, marking nearly 29 years of operation in the industry. Since its inception, the company has dedicated itself to enhancing customer experiences through its innovative solutions and services.
What industry verticals does
Nco Europe Limited
serve?
Nco Europe Limited serves a variety of industries with a focus on Banking & Financial Services and Retail & e-Commerce. Their expertise in these sectors allows them to address the unique challenges and requirements of clients operating within these verticals.
What delivery model does
Nco Europe Limited
offer?
Nco Europe Limited employs an onshore delivery model, meaning that their services are provided within the same country as their clients, which in this case is the United Kingdom. This approach facilitates close collaboration and communication, ensuring that client needs are met promptly and effectively.
How many employees and/or seats does
Nco Europe Limited
have?
Nco Europe Limited has a workforce comprising between 201 and 500 employees. This size allows the company to deliver personalized service while maintaining the capacity to handle a diverse range of client demands.
Can
Nco Europe Limited
be considered a good service provider for startups?
While Nco Europe Limited offers a robust suite of services, their focus on larger clients in the banking and retail sectors may not be the best fit for startups. Startups often require more flexible, scalable solutions that can adapt to rapid changes and lower operational costs, which may not align with Nco's targeted service offerings.
Can
Nco Europe Limited
be considered a good service provider for SMBs?
Nco Europe Limited can be a valuable service provider for small and medium-sized businesses (SMBs). Their range of customer experience and contact center solutions, combined with their experience supporting established UK companies, positions them well to help SMBs enhance their customer engagement and operational efficiency. Their onshore delivery model also supports a close relationship with clients, which can be beneficial for SMBs seeking personalized service and attention.
Can
Nco Europe Limited
be considered a good service provider for enterprises?
Nco Europe Limited is well-suited to serve enterprises and large companies, particularly those in the banking and retail industries. With a strong emphasis on customer satisfaction and a variety of tailored solutions, they can meet the complex requirements of larger organizations. Their onshore delivery model ensures reliability and effective communication, making them a trustworthy partner for enterprises looking to enhance their customer experience.
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