Onkar Infotech
Customer Experience and Contact Center
Onkar Infotech is a leading travel BPO that provides customer experience and contact center services for the travel and hospitality industry, known for its technology-focused approach and superlative customer service.
Size
201-500
Private
under-1m
Mission
To provide the finest travel process management services ensuring high customer satisfaction.
About
Onkar Infotech offers customer experience and contact center services along with comprehensive travel management solutions for clients in the travel and hospitality sectors. The company operates using an offshore model and supports clients primarily in the UK and Europe.
It is recognized for its impressive annual growth rate and a vibrant work culture, with a strong emphasis on employee development and customer satisfaction.
Services
Onkar Infotech provides customer experience and contact center services supported by comprehensive travel management solutions and specific offerings such as air reservations, hotel bookings, car rentals, travel insurance, and holiday packages. These services cover both consumer and corporate travel management, and are tailored to support the end-to-end business processes of travel houses and management companies.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in the travel and hospitality industry. It has experience supporting both consumer and corporate travel sectors with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
Onkar Infotech is known for its technology-focused approach and commitment to customer service excellence, offering clients a 24x7 customer contact center and a dedicated in-house training team. Its operational practices include a strong emphasis on teamwork, transparency, and employee satisfaction, which help deliver consistent service at scale.
Delivery Footprint
Headquartered in Gurgaon, Haryana, India, the company operates using an offshore delivery model. It serves clients across the UK and Europe, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Onkar Infotech
?
Onkar Infotech specializes in delivering exceptional customer experience and contact center solutions, focusing primarily on the travel and hospitality sectors. Their service offerings include inbound customer support, outbound telesales and retention, as well as customer and marketing analytics, ensuring that clients receive comprehensive support tailored to their needs.
What additional services does
Onkar Infotech
provide?
When was
Onkar Infotech
founded?
Onkar Infotech was established in the year 2000, marking over 23 years in the business. Since its inception, the company has made significant strides in the customer experience and contact center industry, continually evolving to meet the demands of its clients.
What industry verticals does
Onkar Infotech
serve?
Onkar Infotech serves the Travel, Hospitality & Leisure industries. With a strong focus on these verticals, the company leverages its expertise to provide targeted solutions that cater to the unique requirements of businesses operating within these sectors.
What delivery model does
Onkar Infotech
offer?
Onkar Infotech operates using an offshore delivery model, which means that its services are provided from a location outside the client's country, typically in India. This model allows the company to offer cost-effective solutions while maintaining high service quality, as it manages operations remotely to serve clients primarily in the UK and Europe.
How many employees and/or seats does
Onkar Infotech
have?
Onkar Infotech has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle large-scale operations, ensuring that clients receive dedicated attention and support.
Can
Onkar Infotech
be considered a good service provider for startups?
Onkar Infotech can be a suitable service provider for startups, particularly those in the travel and hospitality sectors. With its comprehensive range of customer support services and a strong emphasis on technology-driven solutions, startups can benefit from the expertise and flexibility that Onkar Infotech offers. Their offshore delivery model also allows startups to access quality services at competitive rates, which is essential for new businesses aiming to establish themselves without substantial upfront costs.
Can
Onkar Infotech
be considered a good service provider for SMBs?
Onkar Infotech is well-positioned to support small and medium-sized businesses (SMBs), especially within the travel and hospitality industries. The company's scalable service offerings and commitment to customer satisfaction make it an attractive partner for SMBs looking to enhance their customer experience. By leveraging Onkar Infotech's expertise, these businesses can improve operational efficiency and focus on growth, knowing they have a reliable partner managing their customer interactions.
Can
Onkar Infotech
be considered a good service provider for enterprises?
Onkar Infotech may not be the ideal fit for large enterprises seeking extensive scalability and a wide range of sophisticated solutions. While the company has a solid foundation and experience in the travel and hospitality sectors, its size and revenue capacity suggest that it may be more suited to smaller clients or those seeking specialized services rather than the complex needs of large organizations.
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