Outsource Consultants
Customer Experience and Contact Center
Outsource Consultants is a customer experience advisory firm that provides CX strategy and contact center solutions for various industries, known for its provider-agnostic approach and extensive vendor database.
Size
11-50
Private
1m-10m
Mission
To build strong, meaningful connections between organizations and suitable partners, ensuring cost savings and improved customer service through the right technology and operational solutions.
About
Outsource Consultants offers customer experience advisory services along with call center vendor matching for clients in healthcare, finance, retail, technology, and more. The company operates using a flexible delivery model tailored to client needs.
It is recognized for its unbiased approach to vendor selection, with a deep understanding of the outsourcing landscape and a commitment to optimizing client relationships.
Services
Outsource Consultants provides customer experience advisory services supported by call center vendor matching and strategic integration of CX technologies. These services include inbound customer support, outbound telesales, social media care, live chat, and email support, tailored to enhance client performance metrics and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare, insurance, banking, retail, technology, gaming, and telecommunications. It has experience supporting businesses with specific industry requirements, ensuring that customer interactions are handled by agents well-versed in the nuances of each sector.
Unique Stregths
Outsource Consultants is known for its provider-agnostic advisory model, offering clients a customized approach to finding the best outsourcing partners. Its methodology includes comprehensive vendor evaluation and ongoing optimization, which helps deliver consistent service quality and improved customer experiences.
Delivery Footprint
Headquartered in Saint Louis Park, Minnesota, the company operates using a flexible delivery model, connecting clients with onshore, nearshore, offshore, or hybrid solutions based on their specific needs. It supports a diverse range of clients across various geographies, ensuring tailored service delivery.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Outsource Consultants
?
Outsource Consultants specializes in enhancing customer experiences through their primary service of customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, email support, as well as CX consulting and journey mapping. This comprehensive suite is designed to improve client performance metrics and streamline operational efficiency.
What additional services does
Outsource Consultants
provide?
When was
Outsource Consultants
founded?
Outsource Consultants was established in 2013, marking over a decade of experience in the customer experience advisory sector. Since its inception, the company has focused on connecting organizations with suitable outsourcing partners, leveraging technology and operational solutions to enhance customer service while ensuring cost-effectiveness.
What industry verticals does
Outsource Consultants
serve?
Outsource Consultants serves a diverse array of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, Gaming & Entertainment, and Telecommunications & Media. This broad sector engagement allows them to tailor their services to meet the unique needs and nuances of each industry.
What delivery model does
Outsource Consultants
offer?
Outsource Consultants offers a flexible delivery model that includes onshore, nearshore, offshore, and hybrid solutions. Onshore refers to services provided within the same country as the client, nearshore involves neighboring countries, and offshore denotes operations in distant countries. Their hybrid approach combines these methods to best suit the specific needs of their clients, ensuring effective service delivery across various geographies.
How many employees and/or seats does
Outsource Consultants
have?
Outsource Consultants has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team that is agile and responsive, facilitating personalized service and attention to client needs.
Can
Outsource Consultants
be considered a good service provider for startups?
Outsource Consultants can be an advantageous service provider for startups, especially those in need of customer experience solutions. With their tailored approach to vendor matching and advisory services, startups can benefit from the company's expertise in establishing effective customer support systems, which is crucial for building a brand and maintaining customer satisfaction from the outset.
Can
Outsource Consultants
be considered a good service provider for SMBs?
For small and medium businesses, Outsource Consultants presents a strong service option due to their flexibility and scalable solutions. Their diverse service offerings in customer experience management can adapt to the dynamic needs of SMBs, providing essential support that fosters growth and enhances customer interactions, which are vital for achieving long-term success.
Can
Outsource Consultants
be considered a good service provider for enterprises?
Outsource Consultants is well-positioned to serve enterprises and large companies, given their extensive experience across various industries and their commitment to service quality. The company’s accolades, such as the TIER4 Award from Uptime Institute, reflect their reliability and high standards, making them a suitable partner for enterprises seeking sophisticated and effective customer experience solutions.
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