PartnerHero specializes in providing customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, content moderation, sales chat and live demonstrations, quality assurance and monitoring, change management and training, as well as multilingual support. This diverse service portfolio is designed to enhance client engagement and operational efficiency across various sectors.

Established in 2014, PartnerHero has been in operation for a decade, building a reputation for delivering quality customer experience solutions. The company’s journey began with a mission to create economic opportunities for underserved communities while connecting top global talent with organizations that emphasize quality and ethical practices.

PartnerHero employs an onshore delivery model, which means that their services are provided from within the United States. This approach allows for closer communication and collaboration between the client and the service team, ensuring a higher level of quality and responsiveness. By working with teams located in the same region as their clients, PartnerHero can better understand and meet the unique needs of each organization.

PartnerHero boasts a workforce size between 1,000 and 5,000 employees. This considerable number of associates enables the company to offer scalable solutions tailored to the diverse needs of their clients, ensuring they can handle various project sizes and complexities.

Small and medium-sized businesses can greatly benefit from PartnerHero's services due to their scalable solutions and commitment to quality. The company's experience across diverse sectors enables them to provide tailored support that can help SMBs grow and improve their customer engagement. Their flexible delivery model and service offerings make it easier for smaller organizations to access high-quality customer support without overwhelming their resources.