Sellbytel Group
Sales and Lead-Generation Services
SELLBYTEL Group GmbH is a leading European outsourcing service provider that provides outsourced sales and customer support for various industries, known for its extensive international network and commitment to excellence.
Size
11-50
Private
Mission
About
SELLBYTEL Group GmbH offers outsourced sales along with customer experience and contact center services for clients in the media and internet services sectors. The company operates using a global delivery model and supports clients across Europe and beyond.
It is recognized for its tailored business solutions, with a multinational presence that enhances customer relationship management and operational efficiency.
Services
SELLBYTEL Group GmbH provides outsourced sales supported by customer experience and contact center services. These services include outbound telesales, technical support, and social media customer care, tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Campaign Management
Content Creation & Localisation
Social Media Management
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Appointment Setting
Industries Served
The company serves clients in the media and internet services sectors. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer management.
Unique Stregths
SELLBYTEL Group GmbH is known for its extensive international footprint, offering clients a combination of onshore and offshore delivery methods. Its approach includes leveraging local talent while benefiting from cost advantages, which helps deliver consistent and scalable solutions.
Delivery Footprint
Headquartered in Nürnberg, Germany, the company operates using a global delivery model. It serves clients across multiple countries, including Spain, Portugal, Puerto Rico, and Malaysia, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Sellbytel Group
?
Sellbytel Group specializes in outsourced sales along with comprehensive customer experience and contact center solutions. Their primary focus is on sales and lead-generation services, which include a variety of sub-services such as outbound telesales and customer retention, technical support at both Tier 1 and Tier 2 levels, social media customer care, live chat and messaging support, as well as email support. Additionally, they offer customer experience consulting, campaign management, content creation and localization, social media management, lead research and list building, outbound sales development, inbound lead qualification, and appointment setting, effectively catering to the diverse needs of their clients.
What additional services does
Sellbytel Group
provide?
In addition to their primary focus on sales and lead generation, Sellbytel Group offers a variety of other services that enhance their capabilities. These include back-office operations, human resources recruitment, and payroll services, which allow them to provide comprehensive support to their clients and meet diverse operational needs.
When was
Sellbytel Group
founded?
Sellbytel Group was established in 1988, marking over 35 years in the industry as of 2024. Since its inception, the company has grown to become a key player in offering tailored business solutions that enhance customer relationship management and operational efficiency.
What industry verticals does
Sellbytel Group
serve?
What delivery model does
Sellbytel Group
offer?
Sellbytel Group employs a flexible delivery model that encompasses both onshore and offshore services. Onshore delivery refers to providing services from locations within the same country as the client, ensuring close alignment and communication. Offshore delivery, on the other hand, involves utilizing resources located in different countries to leverage cost advantages while maintaining quality. This dual approach allows Sellbytel to effectively cater to the varied requirements of their clients across multiple regions.
How many employees and/or seats does
Sellbytel Group
have?
Sellbytel Group operates with a workforce of 11 to 50 employees. This size allows the company to maintain a close-knit team that can be agile and responsive to client needs, while still being capable of managing a range of service offerings effectively.
Can
Sellbytel Group
be considered a good service provider for startups?
Sellbytel Group can be a valuable partner for startups seeking to establish their market presence and scale their operations. With a flexible service portfolio that includes sales generation and customer support, they are equipped to help emerging businesses navigate initial challenges. Their tailored solutions can assist startups in building customer relationships and optimizing their engagement strategies, making them a suitable choice for new ventures.
Can
Sellbytel Group
be considered a good service provider for SMBs?
Sellbytel Group is well-positioned to support small and medium-sized businesses (SMBs) with scalable solutions tailored to their growth needs. Their extensive range of services, from sales and retention to customer experience consulting, provides SMBs with the necessary tools to enhance their operational efficiency and customer engagement. The company's ability to deliver services both onshore and offshore further adds to its flexibility, allowing SMBs to benefit from cost-effective solutions without compromising on quality.
Can
Sellbytel Group
be considered a good service provider for enterprises?
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