Shibli was founded in 2019, marking its entry into the business process outsourcing (BPO) industry. As of 2024, the company has been operational for approximately five years, during which it has established itself in the competitive landscape of Pakistan's capital city, Islamabad. This relatively young company has quickly adapted to the dynamic needs of its clients, offering innovative solutions and services.

Shibli currently employs between 51 and 200 individuals, positioning itself as a small to mid-sized BPO provider. This workforce size allows the company to maintain a nimble and flexible approach to service delivery while fostering a collaborative environment that encourages innovation and responsiveness to client needs.

For small and medium businesses (SMBs), Shibli offers a compelling mix of scalability and support. The company’s workforce size enables it to deliver tailored solutions that can grow alongside its clients. SMBs often need a partner that can provide not only cost-effective services but also the capability to adapt to changing business needs, which Shibli is poised to deliver.

While Shibli is primarily positioned to serve startups and small to medium businesses, its experience and capabilities may also appeal to larger enterprises seeking specialized services. However, as a private company with a relatively modest workforce, it may not possess the extensive resources and certifications typically required by large corporations. Enterprises should carefully assess their specific needs and consider whether Shibli can meet them effectively.