Teletransform/ Inc.
Customer Experience and Contact Center
Teletransform, Inc. is a private company that provides customer experience and contact center solutions for healthcare and telecommunications, known for its commitment to professionalism and customer service excellence.
Size
11-50
Private
Mission
About
Teletransform, Inc. offers customer experience and contact center solutions along with expert staffing and project planning for clients in healthcare and telecommunications. The company operates using an offshore model and supports U.S.-based businesses.
It is recognized for its advanced call center technology, with a growing team of skilled professionals dedicated to enhancing client communications and customer interactions.
Services
Teletransform, Inc. provides customer experience and contact center solutions supported by expert staffing and project planning. These services include inbound customer support, outbound telesales, and quality assurance monitoring, tailored to support client needs in enhancing customer interactions and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Quality Assurance & Monitoring
Campaign Management
Market & Competitive Intelligence
Sales Enablement Content
Industries Served
The company serves clients in healthcare and telecommunications. It has experience supporting U.S.-based businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
Teletransform, Inc. is known for its commitment to professionalism and customer service excellence, offering clients a reliable and efficient outsourcing solution. Its approach includes fostering a skilled workforce and utilizing advanced call center systems, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Mandaluyong City, Philippines, the company operates using an offshore delivery model. It serves clients across the U.S. market, with teams working in remote environments to meet diverse business needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Teletransform/ Inc.
?
Teletransform, Inc. specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, as well as quality assurance and monitoring services. Additionally, they engage in customer and marketing analytics, campaign management, and sales enablement content, which are tailored to enhance client interactions and overall customer satisfaction.
What additional services does
Teletransform/ Inc.
provide?
When was
Teletransform/ Inc.
founded?
Teletransform, Inc. was established in 2006, making it a seasoned player in the outsourcing industry with over 17 years of experience. Since its inception, the company has focused on delivering high-quality customer experience and contact center solutions, ensuring they meet the evolving needs of their clients.
What industry verticals does
Teletransform/ Inc.
serve?
Teletransform, Inc. primarily serves clients in the Healthcare & Life Sciences and Telecommunications & Media sectors. This industry focus allows them to tailor their services to meet specific demands and regulatory requirements, ensuring effective communication and operational efficiency for their clients.
What delivery model does
Teletransform/ Inc.
offer?
Teletransform, Inc. utilizes an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach allows them to offer competitive pricing while maintaining high-quality customer service and support. By employing skilled professionals in the Philippines, the company effectively supports U.S.-based businesses and meets diverse client needs remotely.
How many employees and/or seats does
Teletransform/ Inc.
have?
Teletransform, Inc. has a workforce consisting of 11 to 50 employees, positioning them as a small to mid-sized company. This size allows them to maintain a personalized approach to client relationships while being agile enough to adapt to varying business demands.
Can
Teletransform/ Inc.
be considered a good service provider for startups?
For startups, Teletransform, Inc. can be a valuable service provider, particularly due to their expertise in customer experience and contact center solutions. Their tailored services, such as inbound customer support and outbound telesales, can help startups establish a strong customer base and enhance their market presence from the outset. However, startups should consider their specific operational needs and whether the offshore model aligns with their business strategy.
Can
Teletransform/ Inc.
be considered a good service provider for SMBs?
Teletransform, Inc. is well-suited for small and medium businesses (SMBs) looking for reliable customer experience solutions. Their diverse service portfolio, combined with a commitment to customer service excellence, makes them an attractive partner for SMBs aiming to grow and scale. The company's ability to provide tailored solutions and support can help SMBs enhance customer interactions and satisfaction, driving business growth effectively.
Can
Teletransform/ Inc.
be considered a good service provider for enterprises?
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