Total Call specializes in providing back-office operations, ensuring that businesses can focus on their core functions while they manage essential tasks. Their service offerings include key areas such as data entry and data processing, billing and invoicing, accounts payable, and payroll processing, which are critical for maintaining smooth operational workflows.

In addition to their primary back-office operations, Total Call expands its service portfolio with offerings in finance and accounting, as well as HR recruitment and payroll. This breadth of services enables them to assist organizations in managing their financial health and human resources more efficiently.

Total Call was established in 2005, marking nearly two decades of experience in the business process outsourcing industry as of 2024. This extensive history underscores their commitment to delivering effective solutions and adapting to the evolving needs of their clients.

Total Call serves a variety of industries, focusing primarily on Banking & Financial Services, Healthcare & Life Sciences, and Insurance. This diverse vertical engagement allows them to tailor their services to meet the unique challenges and requirements of each sector.

Total Call is well-suited to support small and medium businesses (SMBs) looking for reliable back-office solutions. Their comprehensive service offerings allow SMBs to streamline their operations, reduce overhead costs, and focus on growth without the burden of managing complex administrative tasks. The flexibility in their service delivery can be particularly beneficial for businesses aiming to scale as they grow.

While Total Call does provide a range of services that could appeal to larger enterprises, their strengths lie more prominently in supporting small to medium-sized businesses. Their offerings are designed to cater to the needs of organizations that require reliable back-office support rather than the intricate demands of larger enterprises, which often necessitate more specialized solutions.